Office Specialist - Well-Being Center

OhioHealth; Columbus (OH); Hybrid; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

OhioHealth Well-Being Center is seeking an Office Specialist to support EAP, Mindfulness Program, and Provider Well-Being. You will handle the Well-Being Connection and incoming emails, provide resource information to associates, providers, and leaders, and connect callers in distress with a clinician.

You will register, schedule, and check in appointments for Well-Being Center services. Supports administrative operations including patient registration, data entry, insurance verification,

Qualifikationen

• High School diploma or GED required.
• 1–2 years secretarial experience in health care or medical office advantageous.
• Knowledge of insurance, registration or billing processes and medical terminology.
• Demonstrated customer service and telephone skills.
• Basic word processing and spreadsheet software knowledge.

Aufgaben

• Confirm patient demographic information.
• Verify insurance.
• Provide great customer service.
• Collect Co-pays.
• Education of Insurance and Billing.
• Responsible for patient registration and data entry.
• Answers telephone and directs calls appropriately.
• Greets customers and patients.

Kenntnisse

Customer service

Telephone skills

Word processing

Spreadsheet skills

Insurance knowledge

Medical terminology

Secretarial experience

Ausbildung

High School or GED

Jobbeschreibung

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

Office Specialists at the Well-Being Center support the Employee Assistance Program (EAP), Mindfulness Program, and Provider Well-Being. Primary responsibilities include answering the Well-Being Connection and incoming emails; providing associates, providers, and leaders with appropriate well-being resource information; connecting callers who are in distress with a clinician; and registering, scheduling and checking in appointments for Well-Being Center services.

Provides Administrative Assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification. Answers telephone and directs calls appropriately. Greets customers and patients.

HOURS :

Hours will be primary 10:30am-7pm Monday-Friday (3 days in office, 2 says remote)

Responsibilities And Duties:

• Confirm patient demographic information
• Verify insurance
• Provide great Customer Service
• Collect Co-pays
• Education of Insurance and Billing

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

• High School or GED (Required)

Additional Job Description:

Demonstrated customer service and telephone skills. Knowledge in basic word processing and spreadsheet software. Knowledge of insurance, registration or billing processes and medical terminology. 1-2 years previous secretarial experience in health care or medical office.

Work Shift:

Evening

Scheduled Weekly Hours :

40

Department

Well-Being Center

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment