Office Specialist - Well-Being Center

OhioHealth; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth Well-Being Center seeks Office Specialists to support EAP, Mindfulness, and Provider Well-Being services. You will handle calls and emails, provide resource information, and connect distressed callers with clinicians.

You will also perform patient registration, data entry, and insurance verification, ensuring smooth front-desk operations and excellent customer service. Evening shift, 40 hours per week, with emphasis on accuracy, confidentiality, and teamwork in a fast-paced healthcare

Qualifications

• Demonstrated customer service and telephone skills.
• Knowledge of basic word processing and spreadsheet software.
• Knowledge of insurance, registration or billing processes and medical terminology.
• 1-2 years of secretarial experience in health care or medical office.

Responsibilities

• Confirm patient demographic information
• Verify insurance
• Provide great Customer Service
• Collect Co-pays
• Education of Insurance and Billing
• As an HRO, responsibilities require focus on safety, quality and efficiency in performing job duties.

Skills

Customer service

Telephone skills

Education

High School diploma or GED

Tools

Word processing

Spreadsheet software

Job description

Department

Well-Being Center

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary

Office Specialists at the Well-Being Center support the Employee Assistance Program (EAP), Mindfulness Program, and Provider Well-Being. Primary responsibilities include answering the Well-Being Connection and incoming emails; providing associates, providers, and leaders with appropriate well-being resource information; connecting callers who are in distress with a clinician; and registering, scheduling and checking in appointments for Well-Being Center services. Provides Administrative Assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification. Answers telephone and directs calls appropriately. Greets customers and patients.

Responsibilities And Duties

• Confirm patient demographic information
• Verify insurance
• Provide great Customer Service
• Collect Co-pays
• Education of Insurance and Billing
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications

• High School or GED (Required)

Additional Job Description

Demonstrated customer service and telephone skills. Knowledge in basic word processing and spreadsheet software. Knowledge of insurance, registration or billing processes and medical terminology. 1-2 years previous secretarial experience in health care or medical office.

Work Shift

Evening

Scheduled Weekly Hours

40

Department

Well-Being Center

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment