Office Specialist: MCG- Pediatric Neurology

Augusta University; Augusta (GA); On-site; USD 23,000 - 27,000; Full time

Job summary

Augusta University is seeking an Office Specialist for MCG-Pediatric Neurology to perform routine and moderately complex clerical duties, manage department data, and assist in budgeting tasks. The role involves coordinating patient appointments, supporting clinic operations, and providing back-up administrative support.

Requires at least an associate degree or a high school diploma with three years of office experience; familiarity with Epic scheduling is a plus.

Qualifications

• Associate degree or higher required or High School Diploma with at least three years of progressively responsible office support experience.
• Experience coordinating patient appointments and handling administrative tasks in a medical or academic setting preferred.
• Strong organizational and interpersonal communication skills.

Responsibilities

• Answer incoming calls and relay messages to providers and staff.
• Coordinate patient appointment times and manage scheduling in Epic; prepare patient paperwork.
• Provide backup administrative support for department sections as needed.
• Support fellowship programs, grant oversight visits, and special events.
• Other duties as assigned.

Skills

Office procedures

Medical scheduling

Communication

Data entry

Education

Associate degree or higher

High School Diploma with 3 years experience

Tools

Epic

Job description

Office Specialist: MCG- Pediatric Neurology

Job ID: 305240

Location: Augusta University

Full/Part Time: Full Time

*About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Medical College of Georgia (MCG) is one of the nation's largest medical schools by class size, with 304 students per class. The MCG educational experience is anchored by the main campus in Augusta, with regional clinical campuses for third- and fourth-year students across the state, and two four-year campuses located in Athens (in partnership with the University of Georgia) and in Savannah (in partnership with Georgia Southern University). MCG's expanding partnerships with physicians and hospitals across Georgia currently provide more than 350 sites where students can experience the full spectrum of medicine, from complex care hospitals to small-town solo practices. MCG and its teaching hospitals also provide postgraduate education to approximately 575 residents and fellows in 50 different Accreditation Council for Graduate Medical Education-approved programs. Our researchers and clinicians focus on what most impacts the health of Georgia's and America's children and adults, including cardiovascular biology and disease, cancer, neurosciences and behavioral sciences, public and preventive health, regenerative and reparative medicine, personalized medicine and genomics. Our physician faculty also share their expertise with physicians and patients at about 100 clinics and hospitals statewide.

Job Summary

Under minimal supervision, work consists of performing responsible, department specific office and clerical duties of a routine and moderately complex nature requiring independent research, exercise of judgment and detailed knowledge of department and/or institutional procedures related to the work performed. Work may include maintaining department database bases, records and files, collecting and interpreting data for inclusion in reports, and assisting in monitoring department budgets. May serve in a lead role to Office Associates and Office Assistants.

Responsibilities

• Answer all incoming phone calls; relay messages to providers; route callers to appropriate areas (patient service center, radiology, etc.).
• Coordinate patient appointment times with scheduling; contact patients and referring physician offices with test results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc.; call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing; close all loops in the patient scheduling process; Assist with preparation of patient letters if requested; assist with managing schedules for clinic; Work with clinic nurses/staff to ensure all patient paperwork is returned and clinic schedule is correct.
• Provide backup administrative support for all department sections as requested.
• Patient scheduling in Epic; coordination of fellowship program(s); assisting with grant funder or research oversight visits; grand rounds coordinator; Clerkship coverage; building liaison (facilities, security, etc.); coordinating special programs (i.e. Reach); coordinate/assist with special event planning/execution (i.e. Epilepsy Walk).
• Other duties as assigned.

Required Qualifications

Associate degree from an accredited college or university in a related field.

OR

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

Preferred Qualifications

Experience working in academic education and administrative support.

Knowledge, Skills, & Abilities

KNOWLEDGE

Extensive knowledge of lab procedures and protocols.

SKILLS

Strong organizational skills.

Excellent interpersonal, customer service, written and verbal communication skills.

ABILITIES

Be attentive, detailed, perform duties accurately and team oriented.

Ability to multi-task and knowledge of modern office equipment.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B3

Salary Range: $16.54/hourly - $19.86/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Recruitment Period: 10/27/26 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status, or any other status protected by applicable law.