Office Specialist 2 (Bilingual Spanish) - Sandy Clinic

Clackamas County; Oregon City (OR); On-site; USD 55,000 - 70,000; Full time

Job summary

Clackamas County Health Centers is seeking a bilingual Office Specialist 2 to deliver front-line support at the Sandy Health Center. You will welcome patients, manage appointments, process records, and provide timely administrative support to clinic operations.

The ideal candidate communicates well, multitasks effectively, and is committed to health equity and high-quality care for diverse populations. This role is on-site with a 40-hour week and requires HIPAA compliance awareness.

Qualifications

• Minimum of two years in healthcare call center, medical office, or clinical admin support.
• Minimum of one year handling high-volume calls, routing messages, scheduling appointments.
• Bilingual fluency in Spanish & English (skills tested at interview).
• Experience with EPIC electronic health records system.

Responsibilities

• Provide bilingual English/Spanish front-desk assistance to ensure clear communication.
• Greet patients, verify demographics, update records, manage patient flow.
• Schedule, reschedule, and cancel appointments per clinic protocols.
• Coordinate referrals, insurance verification, eligibility checks and authorizations.
• Assist in documenting patient forms and required paperwork.
• Respond to inquiries and route messages with strong customer service.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Tools

EPIC

Microsoft Office

Microsoft Teams

Job description

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, October 19, 2026.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

COMPENSATION

Annual Pay Range: $55,196.86016 - $69,738.94512

Hourly Pay Range: $26.536952 - $33.528339

Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position.

JOB DETAILS AND QUALIFICATIONS

Clackamas County’s Health Centers Division is seeking a Bilingual Office Specialist 2 to provide exceptional front-line support at our Sandy Health Center. In this role, you will be an essential part of our patient care team—welcoming community members, managing appointments, processing records, and ensuring accurate, timely administrative support to clinic operations.

Our ideal candidate is a strong communicator who excels at multitasking, delivers outstanding customer service, and values working in an environment dedicated to health equity and high-quality care. If you are detail-oriented, adaptable, and committed to serving a diverse population, we encourage you to apply and make a meaningful impact in your community.

Required Minimum Qualifications/ Transferrable Skills:

• Minimum of two (2) years of relevant experience in a healthcare call center, medical office, or clinical administrative support setting that would provide the required knowledge and skills to perform the duties of the job.
• Minimum of one (1) year of direct experience handling high volume of calls- answering patient questions, routing clinical messages and scheduling medical appointments.
• Bilingual fluency in Spanish & English (bilingual skills to be validated/tested at time of interview and/or selection).
• Experience with EPIC (Electronic Health Records System).

Preferred Special Qualifications/ Transferrable Skills:

• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams.
• Exceptional organizational skills with attention to detail and the ability to manage multiple priorities.
• Demonstrated experience in a clinical setting with a strong understanding of confidentiality and HIPAA compliance.
• Proven ability to work independently, troubleshoot issues, and solve problems efficiently.

Pre-Employment Requirements:

• Must pass a criminal history check which may include national or state fingerprint records check.
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Patient Services & Front Desk Operations

• Provide bilingual (English/Spanish or specified language) assistance to ensure clear communication and access to services.
• Support Behavioral Health, Dental and Primary Care.
• Greet and assist patients, visitors, and families in a professional manner.
• Check patients in and out, verify demographics, update records, and manage patient flow.
• Collect co-pays, issue receipts, and follow established cash-handling procedures.
• Answer incoming phone calls, respond to inquiries, and route messages using strong customer service skills.

Scheduling, Registration & Care Coordination

• Schedule, reschedule, and cancel appointments according to clinic protocols.
• Manage provider schedules, appointment availability, and reminder processes.
• Coordinate referrals, insurance verification, eligibility checks, authorizations, and other registration-related tasks.
• Support communication between patients and clinical teams to ensure smooth care transitions and timely services.
• Assist in documenting and preparing patient forms, correspondence, and required clinic paperwork.

Administrative Support, Documentation & Compliance

• Create, maintain, and organize electronic and paper files in alignment with HIPAA and confidentiality requirements.
• Perform data entry, generate simple reports, and support routine office tasks as needed.
• Provide translation or interpretation assistance within scope to staff and patients.
• Participate in daily huddles and team meetings to support clinic operations.
• Follow county, division, and clinic procedures, and support quality improvement efforts, workflow updates, and compliance initiatives.

WORK SCHEDULE

This position works 40 hours during a standardworkweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

ABOUT THE DEPARTMENT

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring heal th families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement:Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

1. EMPOWERED AND THRIVING STAFF -H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
2. EQUITY DRIVEN SERVICES -H3S promotes and provides accessible, equitable and culturally responsive services.
3. ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT -H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

If you have any questions or issues you may contact the Department of Human Resources by calling 503-655-8459 or emails us at [e-mail]. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY Y

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.