Senior Office Specialist (bilingual)

Yamhill County; McMinnville (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

15 paid holidays

Flexible Earned Time (FET)

PERS retirement

Health benefits (low employee premiums

Professional development funds

License/certification fee support

Loan repayment opportunities

Job summary

Yamhill County has a regular full-time position for a Senior Office Specialist in the Family and Youth Division. The role involves high-volume calls, screening, receptionist duties, scheduling, reminders, and coordinating hospital discharges. It also includes enrollment management, data entry, and maintaining the EHR calendar, with occasional evening/weekend work.

Bilingual in Spanish is required. The position includes a comprehensive benefits package and opportunities for professional

Qualifications

• One year of clerical or secretarial work experience.
• Fluency in English and Spanish is required.
• Applicants must pass typing, document production, and Spanish skills tests.

Responsibilities

• Handle high-volume phone calls and receptionist duties.
• Screen calls, schedule appointments, and make reminder calls.
• Manage client enrollments, intakes, and conclusions of services.
• Update clinicians' schedules in the EHR system and assist with reports.

Skills

Bilingual Spanish/English

Clerical experience

Customer service

Tools

Microsoft Word

Outlook

Excel

Job description

Yamhill County has one regular full-time position for a Senior Office Specialists to work in the Family and Youth Division. Your duties in this role will include a high-volume of phone calls, screening calls and receptionist services, checking in and scheduling appointments, making reminder calls, coordinating hospital discharges, scanning documents, creating correspondence and/or PDF forms, managing client enrollments, intakes and conclusions of services, updating clinicians' schedules in the Electronic Health Record system. Money handling and reconciling petty cash and miscellaneous office work. This position will be cross trained to provide backup coverage in all areas of clerical work. Work will also include becoming an OHP assister, gathering, analyzing, and preparing reports, processing subpoenas, with minimal direction, and other duties as assigned. Some evening and/or weekend work may be required. Bilingual in Spanish is required.

The Benefits:

Yamhill County offers generous employee benefits:

• 15 paid holidays per year.
• 19.5 days of Flexible Earned Time (FET) accrual in the first year (based on an 8-hr day).*
• PERS (Public Employee Retirement System) - 100% employer funded contributions.
• Full health benefit offerings with employee premiums starting as low as $89.02/month for PPO or $0/month for HMO during current plan year 2025-2026. *

Additional benefits for HHS employees:

• $750 and 40 hours of paid time annually for professional development/training.
• $200 annually toward required license and/or certification fees.
• HRSA/NHSC approved site with many loan repayment opportunities available.
• Qualifying employer for public service student loan forgiveness.
• Most positions are eligible to accrue overtime.*

*Subject to AFSCME Collective Bargaining Agreement (7/1/2023 – 6/30/2026).

The Qualifications:

• One year of clerical or secretarial work experience.
• Course work and training related to the position may substitute for up to six months of experience.
• Any Satisfactory equivalent combination of experience and training which ensures the ability to perform the work will be considered.

Fluency in English and Spanish is a requirement

Applicants will be required to pass skills tests including typing, document production, and Spanish (as applicable). Successful completion of a background check is also required.

The Candidate:

Do you have excellent customer service and problem-solving skills, the ability to multi-task, and are able to be flexible with an ability to learn procedures and computer applications quickly? Are you self-directed, detail-oriented, and possess the ability to work in a team environment and interact with co-workers and the public in a courteous, professional manner and exhibit excellent communication skills?

Knowledge and experience with Microsoft Word, Outlook, and Excel are required.

Employees must be able to perform the essential functions of this classification with or without accommodation.

Employees must be able to perform the essential functions of this classification with or without accommodation.

In order to qualify for most HHS positions, applicants:

Must not be excluded from participation in federal health care programs (Medicaid, Medicare, and other federally funded programs that provide health benefits); and

Must not be excluded from participation in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).

Our Community

Yamhill County has approximately 109,000 residents and is a very desirable place to live in the heart of the Willamette Valley wine country. Yamhill County is home to Linfield University and Chemeketa Community College in McMinnville and George Fox University and Portland Community College in Newberg. Yamhill County is centrally located in the Willamette Valley, within close proximity to the Oregon Coast, the Portland and Salem metropolitan areas, and the Oregon Cascade Mountains. Wide varieties of indoor and outdoor recreation opportunities are available. We have the benefits, appeal and superior quality of life found in a small-town community, while enjoying active social and cultural lifestyles found in larger metropolitan areas.

Required Information

Under the provisions of the Immigration Reform and Control Act of 1986, any person hired or rehired is required to provide evidence of identity and eligibility for employment. Yamhill County does not offer VISA sponsorships. The County verifies the valid work authorization of each employee using Form I-9 and the E-Verify Program.

Yamhill County is an Equal Employment Opportunity Employer and values diversity. All qualified applicants are encouraged to apply. Applicants are considered for employment based on their qualifications without regard to race, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other factor prohibited by law or regulation. Veterans are encouraged to apply. Do not include information or photos that would identify those personal traits. Any documents submitted with the application that include this identifying information will not be accepted with the application.

Some positions require a criminal history check and a review of driving record. All County positions require regular, prompt, and consistent attendance.

Accommodation Under the Americans With Disabilities Act

Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance, please contact Human Resources at 503-474-4901 or via email at [e-mail].

Veterans’ Preference

• Veteran’s Hiring Preference (Veterans Preference Hiring Form-PDF)
  • Form must be completed and submitted with application. (Download PDF reader)
• Supporting Documentation (Refer to Veterans Preference form for list)

If you need assistance with completing an application for employment or with obtaining a Veteran’s Hiring Preference Form, please contact Human Resources at 503-474-4901 or via email at [e-mail].

Status of your application

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Please refer to the Classification Specification for the knowledge, skills & abilities required for this position.

Please refer to the Classification Specification for the minimum experience and training/other requirements for this position.

Please refer to the Classification Specification for the work environment/physical demands for this position.