Deputy Director, Technology Services

Clackamas County; Oregon City (OR); Hybrid; USD 145.000 - 196.000; Vollzeit

Zusammenfassung

Clackamas County Technology Services seeks a Deputy Director to lead the county’s technology operations, strategy, and modernization efforts. You will guide infrastructure, enterprise systems, cybersecurity, and governance while aligning with county priorities and customer needs.

As a senior leader, you will manage over 60 FTE, mentor IT managers, and collaborate with executive leadership to set standards, translate strategy into actions, and drive service excellence across departments.

Qualifikationen

• Eight years of progressively responsible IT experience with demonstrated leadership of operations, programs or services.
• At least two years managing multiple, large, high‑performing cross‑functional teams and projects.
• Experience in enterprise technology, digital innovation, budgets, vendor management, and IT governance.

Aufgaben

• Provide strategic leadership for Technology Services and set priorities with the Director.
• Oversee a broad technology portfolio including infrastructure, enterprise systems, cybersecurity, and governance.
• Lead budgeting, forecasting, procurement, contracts, and vendor relationships; drive modernization and service improvements.

Kenntnisse

IT leadership

Cross-functional teams

Strategic planning

Budget management

Vendor management

Cybersecurity

Public sector experience

Ausbildung

Degree in CS/IS/Public Admin

Jobbeschreibung

Clackamas County does not offer visa sponsorships. Once a job applicant accepts a position, they must complete an I-9 and confirm authorization to work in the United States before their first day.

This is not a remote work position. The incumbent will be expected to report on-site for in-person meetings, team collaboration, trainings, or other operational needs as determined by the department.

CLOSE DATE

The first application review will be on Thursday, October 22, 2026. We reserve the right to close this recruitment at any time on or after that date.

COMPENSATION

Annual Pay Range: $145,392.13 - $196,279.65

Salary offers will be made within the posted pay range and will be based on the candidate's experience (paid or unpaid) that is directly relevant to the position.

JOB DETAILS AND QUALIFICATIONS

Clackamas County Technology Services (TS) is seeking an accomplished, forward-thinking technology leader for the Deputy Director position. This role is essential to deliver technology, information, and digital services that support county departments, elected officials, partner agencies, and the public.

As Deputy Director, you will serve as the senior operational manager for Technology Services and work with the Director to set priorities, guide strategies, and strengthen operations. You will help lead a department of over 60 FTE and oversee a broad technology portfolio. This includes infrastructure, networking, GIS, enterprise systems, applications, cybersecurity, desktop and server services, web and electronic services, communications, and call center operations. You will also serve as an operational advisor to County departments, helping identify opportunities to maximize efficiencies, streamline countywide operations, and improve the use of technology across the organization.

Our Deputy Director’s portfolio spans the full range of Technology Services, including:

• Technology Operations: Provide leadership across infrastructure, networking, GIS, applications, enterprise systems, servers, desktop services, communications, web services, and related operations.
• Enterprise Technology Strategy: Implement countywide technology strategy and long-range plans established by the Director. Partner with Technology Services managers to translate strategic direction into actionable plans; develop policies, standards, goals, and priorities; recommend responses to emerging needs; and coordinate implementation across functional areas.
• Cybersecurity & Risk: Oversee security, privacy, compliance, incident response, continuity of operations, disaster recovery, and risk mitigation.
• Digital Innovation & Modernization: Evaluate emerging technologies and lead initiatives that improve efficiency, service delivery, and organizational capability.
• People & Organizational Leadership: Lead managers and staff, develop talent, strengthen collaboration, and foster a high-performing and inclusive culture. Oversee the activities and results of Technology Services divisions, facilitate training and development, and maintain a positive and supportive work environment that fosters equity and inclusion.
• Budget & Resources: Manage complex budgets, forecasting, resource allocation, revenue/resource sharing, expenditures, and technology investments.
• Governance & Customer Experience: Strengthen technology governance and ensure services are aligned with the needs of county departments and their customers. Serve as an advisor to County departments on technology-related opportunities, challenges, and solutions that maximize efficiencies and streamline countywide operations.
• Contracts & Vendors: Lead technology procurement, contracting, negotiations, vendor relationships, and performance management.
• Strategic Initiatives & Projects: Lead complex, countywide initiatives involving project management, multiple teams, departments, partners, and vendors.
• Customer Service: Assist the Director in advancing a customer‑focused service model. Monitor customer needs, service delivery, and satisfaction through feedback, KPI’s and performance metrics, and work with managers to implement service improvements.
• Leadership & Issue Resolution: Negotiate and resolve sensitive and controversial issues and explain, justify, and defend Technology Services policies, decisions, and activities to County leadership, departments, employees, and external partners.

This countywide leadership position sits at the intersection of technology, business strategy, people, and public service.

Ideal Candidate

The strongest candidates will bring significant IT leadership experience, including at least eight years of related experience and at least two years managing multiple, large, high-performing cross‑functional teams and projects in areas such as infrastructure, applications/data, or security.

We will be particularly interested in leaders with experience in enterprise technology and digital innovation, strategic planning, complex budgets, technology infrastructure and managed services, vendor and contract management, and supervising and developing IT managers. Successful candidates will also demonstrate the ability to advise organizational leaders, establish technology standards and strategies, navigate sensitive or controversial issues, and translate technology opportunities into greater efficiency across a complex organization. Experience in the public sector and working with elected officials or boards is also highly valued.

The Technology Services Deputy Director shapes how technology supports Clackamas County. You will work with executive leadership and technology professionals to set priorities, address complex challenges, strengthen the county’s technology foundation, and plan for future needs.

If you are a technology leader who excels at solving complex problems, developing teams, building partnerships, and turning strategy into results, we encourage you to apply and help shape Clackamas County's technology future. You will also play a key role in developing a positive, supportive, and equitable workplace where technology professionals have the tools, direction, and development opportunities needed to succeed.

Required Minimum Qualifications/Transferable Skills:*

• A minimum of eight (8) years of progressively responsible information technology experience, including demonstrated leadership of IT operations, programs, or services and experience managing complex technology projects
• A minimum of two (2) years of experience must have been in managing multiple, large, high-performing cross‑functional teams and projects of one or more of the core functional areas (infrastructure, applications/data, security)

Preferred Qualifications/Transferable Skills:*

• A degree or significant, relevant coursework in Computer Science, Information Systems, Business Administration, Public Administration, or other relevant fields of study directly related to IT operations
• PMP (Project Management Professional) or similar project management certification
• Related public sector experience (local, state, regional, or federal)
• Experience managing digital innovations and modernization solutions, enterprise systems and support, and technology infrastructure, cybersecurity, IT governance and managed services
• Experience in working with elected officials/boards
• Experience supervising and coaching IT managers
• Experience leading operational planning and execution while effectively managing ambiguity, competing priorities, change, and stakeholder expectations in a dynamic, resource-constrained environment
• Experience leading large technical or cross‑functional teams and complex organizational units as a Deputy Director or equivalent role
• Experience managing complex budgets including cost allocations, budget administration and forecasting
• Experience in contracting and vendor management, including contract negotiation

Pre-Employment Requirements

• Must pass a criminal history check, which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

*For veterans qualified for Veterans' Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open‑ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

As Technology Services Deputy Director, you will help define how technology supports the county's mission and operations today while building the foundation for tomorrow.

Working alongside the Technology Services Director, you will help develop and execute the county's technology strategy, establish priorities and standards, guide major technology initiatives, and identify opportunities to modernize systems and improve how the organization operates. You will advise leaders across the county on technology decisions and help turn complex challenges into practical, sustainable solutions. You will serve as a trusted advisor to County departments, identifying opportunities to maximize efficiencies, streamline operations, and align technology solutions with broader organizational priorities. You will also work with Technology Services Division Managers to coordinate the development of technology goals and standards and recommend final technology standards, policies, and strategies.

You will oversee a diverse portfolio of technology operations and initiatives while ensuring the department delivers reliable, secure, and customer‑focused services. From enterprise systems and infrastructure to cybersecurity, digital innovation, and technology governance, you will help ensure the county's technology environment meets evolving organizational needs. Additionally, the deputy will oversee the activities and results of Technology Services divisions, monitor organizational performance, and facilitate training and professional development to strengthen the department's capabilities.

You will also have significant responsibility for technology operations. This includes strategic budgeting and forecasting, resource allocation, procurement, contracting, vendor relationships, and evaluating technology investments through the lens of value, risk, sustainability, and organizational priorities.

And you will lead through change. Technology environments are constantly evolving, and so are the expectations of the people who rely on them. You will help the organization navigate major initiatives, system changes, emerging technologies, security incidents, and operational challenges while maintaining a clear focus on service and results. The role also requires sound judgment and diplomacy when negotiating and resolving sensitive or controversial issues, including the ability to explain, justify, and defend Technology Services policies, activities, and decisions.

As a people leader, you will foster a positive and supportive work environment that promotes collaboration, professional growth, equity, and inclusion across Technology Services.

KEY COMPETENCIES

• Technical/Functional Expertise: Broad knowledge of enterprise technology, cybersecurity, infrastructure, applications, data, cloud and hybrid platforms, and technology lifecycle and risk management.
• Organizational Awareness: Understands organizational priorities, technology interdependencies, and enterprise impacts; translates strategic direction into coordinated solutions and actions.
• Critical Thinking & Decision Making: Analyzes complex issues, evaluates alternatives and risks, exercises sound judgment, solves problems, and adapts to evolving technology and organizational needs.
• Managing Others: Leads technical and cross‑functional teams, develops staff, manages performance, and aligns people and resources with organizational priorities.
• Business Acumen: Applies strategic planning, budgeting, contracting, resource allocation, project/program management, and operational knowledge to deliver effective, cost‑conscious technology services.
• Relationship Management & Customer Orientation: Builds trusted relationships with leaders, customers, vendors, and stakeholders; communicates complex information effectively; influences and negotiates decisions; resolves sensitive issues; and identifies opportunities to improve service delivery and organizational outcomes.

WORK SCHEDULE

This position is included in the county’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This is not a remote work position. This position is eligible for hybrid on‑site/telework, based on the Department’s business needs. The exact amount of on‑site/telework and schedule will be discussed with the hiring manager at the time of offer. The incumbent will be expected to report on‑site for in‑person meetings, team collaboration, training, or other operational needs as determined by the department.

Telework locations cannot be located outside of Oregon or Washington. Telework from any other state is not allowed. Washington residents must perform 50% of their time on‑site at Clackamas County.

HOW TO CLAIM VETERAN'S PREFERENCE

• Requesting Veterans' Preference
• Learn more about Oregon's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability, or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.