Office Specialist

University of Nebraska Lincoln; Lincoln (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Nebraska-Lincoln is hiring an Office Specialist dedicated to customer service and support in Parking & Transit Services. This role involves a range of responsibilities, including processing parking permits, handling transactions, and maintaining the office environment. Ideal candidates will excel in communication and problem-solving, contributing to an inclusive and professional work culture.

Benefits

Vacation, sick, and holiday pay

Various insurance options

Retirement plans

Tuition reimbursement

Qualifications

• 1+ years of experience in customer service, technology use, and payment handling.
• Strong math skills and interpersonal skills required.
• Professionalism with minimal supervision is essential.

Responsibilities

• Act as first point of contact for customers via phone and in-person.
• Handle the full cycle of selling and processing parking permits.
• Prepare and maintain front office and lobby for customer interactions.

Skills

Customer Service

Problem-solving

Communication

Attention to Detail

Adaptability

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in Business Administration or related field

Tools

SAP

Microsoft Office

Job description

Requisition Number: S_250478

Department: UO Parking & Transit Services-1018

Description of Work:

Ranked as one of the Best Employers in Nebraska, the University of Nebraska-Lincoln is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. We invest in our staff by offering fantastic benefits like vacation, sick, and holiday pay, a variety of insurance options, retirement plans, employee and dependent tuition reimbursement, and numerous others. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska's economy each year.

As an Office Specialist, you will:

• Act as the first point of contact for customers via phone and walk-ins.
• Execute the full cycle of selling and processing parking permits, answer customer questions, and provide information relative to Parking & Transit Services.
• Address customer concerns by trying to find workable solutions or answers to individual parking issues, listening to complaints, offering a suggestion form, and/or notify the appropriate supervisor.
• Prepare to open the office and maintain the front lobby and supply cabinet.
• Collect and process customer payments, generate and reconcile consolidated billing charges and credits.
• Assist with generating and processing payroll deductions, and perform data entry, research, and filing for customer information.
• Collect parking citations and impoundment fines, issue bus passes, and process departmental mail.
• Attend the Parking Advisory Committee meetings to record minutes and audio.
• Train temporary employees and student workers.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and collaborative workforce. UNL is committed to providing a work environment and culture that fosters personal and professional success where every person and every interaction matters. The University is proud to be one of Nebraska's preferred and largest employers where individuals are able to participate and contribute to their full potential.

As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://equity.unl.edu/notice-nondiscrimination/ .

Minimum Required Qualifications:

• High school or equivalent experience.
• 1+ years of experience in customer service, using technology, and handling payments.
• Competency with computers, physical and digital filing systems, and typing.
• Strong interpersonal skills, including written and verbal communication.
• Strong math skills.
• Ability to adapt well to change.
• Good problem-solving skills.
• Strong attention to detail.
• Professionalism and the ability to work with minimal supervision.

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration, Accounting, Office Administration, or related field of study.
• 3+ years of experience in customer service, using technology, and handling payments.
• Familiar with SAP.
• Proficient with Microsoft Office products.

Posted Salary: Salary commensurate upon experience

Job Type: Full-Time