Office Services & Reception Specialist

Michael Best & Friedrich LLP; Milwaukee (WI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision Care

Health Savings Accounts

Flexible Spending Accounts

Wellness Program

Employee and Family Assistance Program

Job summary

Michael Best & Friedrich LLP is seeking an Office Services and Reception Specialist for our Milwaukee office. This role requires onsite work Monday–Friday, 8:00 am–5:00 pm, with a 60-minute lunch break; occasional extra hours for events or projects may be needed.

The OSR Specialist will deliver courteous customer service, assist with drafting documents, manage conference room setups, handle inventory, and support various administrative tasks as needed.

Qualifications

• This position is located in the Milwaukee office.
• High School Diploma required; higher diploma or degree preferred.
• 2+ years combined experience in customer-service, administrative support, or professional services role(s).
• Prior successful experience in a professional services office setting is preferred.
• Strong organization skills and high attention to detail.
• Excellent verbal, written, and interpersonal skills.
• Ability to communicate with various levels of the organization and with clients/visitors.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Team player mentality and collaborative mindset.
• Proficiency in MS Office programs, including typing and proofing skills.
• Valid authorization to work in the U.S.

Responsibilities

• Greet visitors and direct them appropriately at the Milwaukee office.
• Monitor phones, order office supplies, process mail and scanning projects.
• Notify Firm personnel of visitor arrivals and manage conference room setups.
• Coordinate catering for meetings and client events; arrange delivery and room setup.
• Process receipts, reconcile invoices, and submit documentation to Accounts Payable.
• Assist with drafting documents and correspondence for onsite staff.
• Support space planning, security key fobs, and facility requests.
• Provide general administrative support across the office as needed.
• Light events planning under Administration & Operations Manager direction.

Skills

Customer service

Administrative support

Interpersonal skills

MS Office

Time management

Multitasking

Communication

Team player

Typing & proofreading

Education

High School Diploma

Job description

Michael Best is seeking an Office Services and Reception Specialistfor our Milwaukeeoffice. This position requires 40-45 hours a week onsite, Monday-Friday from 8:00am to 5:00pm, with a daily 60-minute lunch break. Periodically, additional hours (earlier mornings, evenings, or weekends) may be required for specific events, projects, or initiatives.

The Office Services & Reception (OSR) Specialist will be flexible and knowledgeable of reception desk and office services, and must enjoy providing efficient, gracious, and professional customer service. Additionally, they will assist onsite colleagues with drafting documents and correspondence, managing conference room reservations and set-ups, processing onsite inventory and supplies ordering, and in general, assisting with other projects on an as needed basis.

• Light general office and clerical responsibilities; monitor phones, order office supplies, process mail/FedEx/UPS, scanning projects
• Serving visitors by greeting, welcoming, and directing them appropriately
• Notifying Firm's personnel of visitor arrivals
• Set up, take down, and cleaning/sanitizing of conference rooms for meetings
• Coordinate catering for office meetings, client events, and employee programs, including reviewing menu options, placing and confirming orders, accommodating dietary restrictions, arranging delivery and room setup
• Collecting and organizing itemized receipts, reconciling invoices against orders, and submitting complete and accurate documentation to Accounts Payable in a timely manner and in accordance with budget guidelines
• Basic events planning, under Administration & Operations Manager (AOM) direction, for office events, client hosting events, and recognition celebrations
• Monitoring of anniversary and birthday calendar and recognition activities
• Supplies inventory monitoring, ordering and stocking
• Working with the Administration & Operations Manager (AOM) to manage space planning, event planning, security key fobs, and facility requests
• Monitor and restock copy rooms and visitor offices
• Assist with daily visitor preparations
• Other administrative support across the office

Job Requirements

• This position is location in our Milwaukee office
• High School Diploma (or equivalent) minimally required; higher diploma or degree preferred
• 2+ years combined experience in customer-service, administrative support, or professional services role(s)
• Prior successful experience in a professional services office setting is preferred
• Strong organization skills and high attention to detail
• Excellent verbal, written, and interpersonal skills
• Ability to effectively communicate with various levels of the organization and with clients/visitors
• Multitasking and time-management skills, with the ability to prioritize tasks
• Team player mentality, with a desire to be a part of a collaborative, high-performing group
• Proficiency in MS Office programs, including typing and proofing skills
• Valid authorization to work in the U.S.

The Company

This is an opportunity to work with the Best. We are Michael Best & Friedrich, LLP. We are a full-service law firm with more than 350 lawyers and technical professionals who work in collaborative, interdisciplinary practices to serve clients around the world.

We work with companies in all kinds of industries, as well as trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals. Since our firm’s founding in 1848, we’ve continuously evolved to meet our clients’ changing needs and expectations. One thing remains the same: For generations, clients have relied on Michael Best for exceptional legal service and business acumen.

The Location

We have offices in Wisconsin (Milwaukee, Madison, Green Bay, Waukesha);Illinois (Chicago); Utah(Salt Lake City); Colorado (Denver); Texas (Austin); North Carolina (Charlotte, Durham, Raleigh, Wilmington); California (Los Angeles); New York(New York City); Nebraska (Lincoln) and Washington DC. Our contemporary office spaces are ideal for concentration and collaboration; supporting our culture of working together to make great things happen for our Clients. This position is located in our Milwaukee, WI office.

Why You Should Apply

Our comprehensive benefits support the well-being of our people by prioritizing physical and mental health. From core health coverage to proactive wellness programs, we provide the tools you need to care for yourself at every stage of life.

• Medical
• Vision Care
• Health Savings Accounts
• Flexible Spending Accounts
• Wellness Program
• Employee and Family Assistance Program

Total Compensation

Our approach combines competitive pay with exceptional benefits and meaningful rewards that reflect the value each team member brings to our firm. We ensure everyone has the support they need to be at their best.

• Competitive Base Pay
• Annual Merit Review/Incentive Pay

Planning for the Future

We take a proactive approach to future planning by offering benefits designed to safeguard your financial and personal well-being.

• 401(k) with Company Contribution
• Paid Medical Leave
• Long Term Disability Plan
• Life Insurance
• Critical Illness Insurance

Culture & Workplace

Our culture is built on trust, respect, and a shared commitment to excellence. As a growing firm with an exciting vision for the future, we offer a modern, flexible working environment that supports productivity, balance, and connection.

• Challenging and Dynamic Role
• Professional Growth Opportunities
• Performance Management and Coaching
• Specialized Training Programs

We are committed to fostering an environment where every team member can thrive both personally and professionally. It's why we invest in and provide the following resources and guidance to help you grow your career with confidence.

Michael Best & Friedrich LLP and Michael Best Strategies LLC (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.