Service Specialist

Opensity Solutions; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Opensity Solutions is seeking a detail-oriented Mail & Copy Services Associate to join our facilities team in Atlanta. You will support mail, copy, reception, and hospitality tasks, ensuring timely, accurate service for clients and visitors.

The role requires a high school diploma, ability to lift 40 lbs, proficiency with Outlook/Word/Excel, and a professional demeanor. You’ll work on-site in a fast-paced environment with emphasis on accuracy, organization, and customer service.

Qualifications

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any difficult situations
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
• Excellent organizational and communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• High School Diploma or equivalent
• Minimum of 1-year experience in a copy/mail service center environment or other service industry
• Previous experience in a client service-oriented field/business professional environment
• Knowledge of copy machines and utilization of typical office services equipment and technology
• Ability to lift or move 40 lbs.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Skills

Personable

Excellent communication

Microsoft Office

Ability to lift 40 lbs

Education

High School Diploma or equivalent

Tools

Outlook

Word

Excel

Job description

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any difficult situations
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
• Excellent organizational and communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• High School Diploma or equivalent
• Minimum of 1-year experience in a copy/mail service center environment or other service industry
• Previous experience in a client service-oriented field/business professional environment
• Knowledge of copy machines and utilization of typical office services equipment and technology
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Compensation

The Compensation range for this role is up to 18.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Inclusive Diversity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Values

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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