Office & Scheduling Assistant

Elevation Exteriors; Fort Wayne (IN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Training & development

Job summary

Elevation Exteriors is seeking an Office & Scheduling Assistant to be the front-facing voice of the company. You’ll vet and confirm incoming sales appointments, acting as a key support to the sales team.

No cold calling or high-pressure pitches—focus on rapport and setting up great experiences for homeowners. Ideal candidates communicate confidently, are tech-savvy with scheduling tools, and stay organized while handling admin tasks.

Qualifications

• Exceptional phone presence and active listening skills.
• Experience with scheduling tools and CRMs.
• Ability to manage admin tasks while handling calls.

Responsibilities

• Confirm appointments and qualify leads for home remodeling projects.
• Connect over the phone with homeowners who requested an estimate.
• Walk homeowners through a quick qualification process and verify decision-makers.
• Schedule and confirm appointments in the CRM; maintain accurate records.
• Follow up with past quotes and warm leads to keep the field team’s schedule full.

Skills

Natural communicator

Tech & social savvy

Detail-oriented

Self-motivated

Job description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Training & development

About the Role

Are you someone who effortlessly connects with people over the phone and brings natural energy to every conversation?

We are looking for an Office & Scheduling Assistant to be the front-facing voice and personality of our company. In this role, you’ll primarily be vetting and confirming our incoming sales appointments, acting as a critical support member for our sales team.

No cold calling. No high-pressure sales pitches. Your job is to build instant rapport, ensure our homeowners are set up for a great experience, and showcase our work to the local community.

What You’ll Be Doing

Appointment Confirmation & Lead Qualification

• Connect over the phone with homeowners who have already requested or agreed to an estimate for their home remodeling project.
• Use a confident, warm, and professional tone to walk homeowners through a quick qualification process (verifying homeownership, project scope, and ensuring all decision-makers are present).
• Build trust quickly, set clear expectations for the sales consultation, and schedule/confirm appointments in our CRM.
• Follow up with past quotes and warm leads to help keep our field team’s schedule full.

Who You Are

• Natural Communicator: You have exceptional phone presence, bright tonality, and strong active listening skills. People enjoy talking to you.
• Tech & Social Savvy: You understand how local businesses use social media (short-form video, before/after showcases, engaging captions) and know your way around standard scheduling tools and CRMs.
• Detail-Oriented & Organized: You can switch gears smoothly between phone calls and admin work without letting details slip through the cracks.
• Self-Motivated: You thrive in an environment where you own your workday and stay productive during downtime.