Auction Specialist

Hansen Auction Group; Downing (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Hansen Auction Group is seeking a detail-oriented receptionist/auction assistant to support on-site operations in Wisconsin. The role involves greeting customers, answering calls, processing payments, and assisting with cataloging and inventory tasks for auctions.

You will work closely with management to ensure accurate documentation, use modern tech including AI tools, and travel to off-site auctions as needed. Strong customer service and organizational skills are essential.

Qualifications

• High school diploma or equivalent.
• 1-3 years experience in a customer service or auction role.
• Hold or be willing to obtain Sales Person certification within 90 days if location is a dealership.

Responsibilities

• Provide backup to the Office Receptionist in greeting and assisting in-person customers, and in answering and directing telephone calls.
• Assist with monitoring and responding to messages through the general email inbox for the location.
• Utilize email, messaging platforms, and other communication tools to effectively communicate with customers and employees.
• Accept payment from customers via cash, check, or credit card.
• Assist management with auction operations, accuracy, and courtesy call documents.
• Support Auction Lead in completing catalog descriptions, and with on- or off-site auction tasks.
• Perform administrative support tasks.
• Assist management in the coordination of inventory transfers between locations.
• Maintain A&D log to ATF standards as required for the FFL license if location is an FFL.
• Accurately organize, prep title, and maintain title logbook, if location is a dealership.
• Must be proficient with extensive use of modern technology, including AI-assisted tools, in daily job functions.
• Travel to off-site auctions as needed for cataloging, open house, or loadout.
• Other duties as required and assigned.

Skills

Cash handling

Critical thinking

Active listening

Customer service

Time management

Computers and software

Confidentiality in handling customer

Education

High school diploma or equivalent

Sales Person certification within 90 days if dealership location

Job description

QUALIFICATIONS

• High school diploma or equivalent
• 1-3 years experience in a customer service or auction role
• Hold or be willing to obtain Sales Person certification within 90 days if location is a dealership

PRIMARY DUTIES

• Provide backup to the Office Receptionist in greeting and assisting in-person customers, and in answering and directing telephone calls
• Assist with monitoring and responding to messages through the general email inbox for the location
• Utilize email, messaging platforms, and other communication tools to effectively communicate with customers and employees
• Accept payment from customers via cash, check, or credit card
• Assist management with auction operations, accuracy, and courtesy call documents
• Support Auction Lead in completing catalog descriptions, and with on- or off-site auction tasks
• Perform administrative support tasks
• Assist management in the coordination of inventory transfers between locations
• Maintain A&D log to ATF standards as required for the FFL license if location is an FFL
• Accurately organize, prep title, and maintain title logbook, if location is a dealership
• Must be proficient with extensive use of modern technology, including AI-assisted tools, in daily job functions
• Travel to off-site auctions as needed for cataloging, open house, or loadout
• Other duties as required and assigned

SKILLS

• Cash handling
• Critical thinking
• Active listening
• Customer service
• Time management
• Computers and software
• Confidentiality in handling customer and employee information

PHYSICAL ENVIRONMENT

• Sit at a desk for majority of the day
• Occasional standing, walking, crouching, and climbing
• Occasional lifting of items weighing up to 25 pounds
• May work near moving mechanical parts, explosives, and in all outdoor weather conditions