Office Receptionist

Hansen Auction Group; Denmark (WI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Hansen Auction Group in Denmark, WI is seeking an Office Receptionist to be the first point of contact for guests, handling calls, emails, and in-person visits. The role includes remote support to our Marinesco, MI location and collaboration with the Sales Manager.

You will manage payments, maintain a neat reception area, support administrative tasks, and assist with inventory transfers and auction preparation using AI-enabled tools.

Qualifications

• High school diploma or equivalent.
• Some office experience preferred.
• Valid driver’s license required; position includes operation of company vehicles; applicants must meet company driving and insurance eligibility requirements.

Responsibilities

• Greet visitors and direct them to destinations.
• Operate the telephone to answer, screen, or forward calls.
• Use email and messaging to communicate with customers and coworkers.
• Accept payments via cash, check, or credit card.
• Keep the reception area tidy and stocked with supplies and advertising materials.
• Monitor inventory of office supplies and request reorders.
• Provide administrative support (proofreading, transcribing, pay records, invoices).
• Handle contracts and sensitive data with confidentiality.
• Sort and distribute mail and deliveries.
• Assist in inventory transfers between locations.
• Review and categorize photos for upcoming auctions.
• Leverage AI-assisted tools to streamline administrative tasks and workflows.
• Travel to off-site auctions as needed for cataloging, open houses, cashiering, or load out.
• Other duties as required.

Skills

Cash handling

Critical thinking

Active listening

Customer service

Time management

Attention to detail

Tech savvy

AI tools

Administrative support

Education

High school diploma or equivalent

Tools

Company vehicles

Job description

JOB TITLE: Office Receptionist

JOB LOCATION: Office in Denmark WI and remote support to Marinesco MI

REPORTS TO: Sales Manager

HOURS PER WEEK: Full-Time

FLSA STATUS: Non-Exempt

The Office Receptionist is the first point of contact for our guests, whether by phone, email, or in person. You are responsible for creating a positive and welcoming environment and tending to the needs of our buyers and sellers when picking up or dropping off items for auction. Position will offer remote support to our Marinesco MI location.

QUALIFICATIONS

• High school diploma or equivalent
• Some office experience preferred
• Possess and maintain a valid driver’s license required. Position includes operation of company vehicles; applicants must meet company driving and insurance eligibility requirements

PRIMARY DUTIES

• Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations
• Operate the telephone to answer, screen, or forward calls
• Utilize electronic mail and messaging systems to communicate with customers and other employees
• Accept payment from customers via cash, check, or credit card
• Keep the reception area tidy and stocked with necessary supplies and advertising materials
• Monitor inventory of all office supplies and request ordering for items that need replenishing
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and working with pay records, invoices, and other documents
• Handle contracts and sensitive customer and employee data with strict confidentiality
• Sort and distribute mail and deliveries
• Assist in the coordination of inventory transfers between locations
• Review and categorize photos for upcoming auctions
• Leverage modern technology and AI-assisted tools to streamline administrative tasks, communication, and customer service workflows
• Travel to off-site auctions as needed to assist in cataloging, open houses, cashiering or load out
• Other duties as required and assigned

SKILLS

• Cash handling
• Critical thinking
• Active listening
• Customer service
• Time management
• Strong attention to detail
• Proficient with modern technology and AI-assisted tools to support administrative, scheduling, and customer service workflows

PHYSICAL ENVIRONMENT

• Sit at a desk for the majority of the day
• Occasional standing, walking, crouching, and climbing
• Occasional lifting of items weighing up to 25 pounds
• May involve periodic outdoor responsibilities and exposure to varying weather and environmental conditions
• May work near moving mechanical parts and explosives

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.