Office - Patient Advocate

Evolving Solution Services; Newberry (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Flexible hours

Health benefits

401(k) matching

PTO and holidays

Disability insurance

Life insurance

CE opportunities

Training and mentorship

Modern equipment

Scrubs provided

Job summary

Bela Family Dentistry in Newberry, SC is seeking a Patient Advocate for our front office. You will welcome patients, manage scheduling, and guide the financial aspects of care with empathy.

We offer full-time and flexible part-time options, competitive salary with bonus, and comprehensive benefits, including medical, dental, vision, 401(k), PTO, and training opportunities.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of patient-facing experience in dental/healthcare hospitality or service industries preferred (training provided).
• Comfort with dental practice software (Dentrix a plus) and Microsoft Office.

Responsibilities

• The first impression: you are the first voice and face patients see; set a welcoming tone.
• The patient journey: you coordinate new inquiries, scheduling, treatment plan discussions, checkout and recall.
• The financial relationship: handle insurance claims, AR, collections, patient statements, self-pay options and financing.
• The follow-through: monitor missed appointments and re-engage patients to keep care on track.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Dentrix

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Newberry, SC, US

5 days ago Requisition ID: 1113

Bela Family Dentistry

Who we are

At Bela Family Dentistry, we exist for one reason: uncovering smiles through service and love. We are doctor-founded, fee-for-service by design, and built on relationships, not insurance contracts. Our patients get undivided attention. Our team is trusted to lead.

We believe excellent dentistry happens when the dentist, the team, and the patient are the only people in the conversation. That's why we have intentionally chosen not to be in-network with insurance companies. Treatment plans stay between the clinician and the patient.

We are growing across South Carolina, and we are looking for a Patient Advocate to join our [Practice] front office team. If you have ever wanted to work somewhere that treats patients like guests instead of numbers, somewhere your warmth at the front desk actually matters to how the day unfolds, this is going to feel different.

What you will own

• The first impression. You are the first voice every patient hears and the first face they see when they walk in. That moment matters. We have built our front office around treating people like guests, and you set the tone the rest of the visit is measured against.
• The patient journey. From the new patient inquiry to the welcome packet, the scheduling, the treatment plan conversation, the checkout, and the recall, you orchestrate everything that surrounds the clinical work. You make the operational side of the visit feel personal.
• The financial relationship. Insurance claims, AR, collections, patient statements, self-pay arrangements, and patient financing. You help patients understand their options and make care accessible without making the conversation feel transactional.
• The follow-through. You notice the missed appointments, the unscheduled treatment, and the patients who haven't been back in a while. You reach out, not because the system tells you to, but because they matter.

What we offer

• Competitive base salary with a bonus structure
• Full-time and flexible part-time options available
• Medical, dental, and vision benefits with a company-paid monthly allowance
• 401(k) with company match
• Generous PTO and paid holidays
• Short-term and long-term disability, plus life insurance for employees and family
• Free CE opportunities, including Spear Education courses
• Paid training and ongoing mentorship
• Modern equipment and digital technology in every operatory
• CPR certification and scrubs provided

The Bela Way

Six core values guide every decision we make. They are not posters on the wall. They are what we hire for, recognize, and hold each other accountable to:

• Be Purpose Driven
• Be Professional
• Be Kind
• Be a Steward
• Be Loyal
• Create a Circle of Safety

If those resonate with how you already show up at work, you will recognize yourself here.

Who we are looking for

• High school diploma or equivalent
• 1+ year of patient-facing experience in dental, healthcare, hospitality, or service industry preferred (we will train the right person)
• Comfort with dental practice software (Dentrix experience a plus) and Microsoft Office
• Strong organizational skills, attention to detail, and the ability to manage several things at once without losing the human in front of you
• A warm, service-oriented attitude and the ability to stay calm under pressure
• A genuine interest in helping people navigate their care and their billing with grace

Bela Family Dentistry is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.

Learn more about us:

• facebook.com/BelaFamilyDentistry
• linkedin.com/company/bela-family-dentistry