Office Operations Manager (PROGRAM MANAGER II)

Maryland; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work schedules

Teleworking program

Health coverage

Job summary

The Maryland Department of Labor is seeking an Operations Manager for the Office of Apprenticeship in Baltimore. You will lead daily administrative operations, supervise staff, and ensure program compliance across the state's apprenticeship initiatives.

Ideal candidates bring a Bachelor's in a relevant field and hands-on experience with Office of Apprenticeship processes, advanced Excel, and data reporting. This role offers a chance to shape operations in a public sector setting.

Qualifications

• Bachelor’s degree in Program Administration, Business Administration, or related field.
• Three years of professional experience administering programs, with two years supervising staff.
• Proficiency in Microsoft Office, especially Excel, with intermediate/advanced skills.

Responsibilities

• Oversee Office of Apprenticeship staff and daily operations.
• Ensure program reporting, registration, and data integrity.
• Coordinate forms, schedules, agendas, and minutes updates.
• Monitor equipment, inventory, and supply orders.
• Review monthly time sheets and expense reports before processing.
• Advise MIS staff on hardware/software and effective application use.
• Place orders and process invoice payments.
• Ensure compliance with federal and state requirements.
• Provide oversight to the program compliance/review unit.

Skills

Excel

Office administration

Staff supervision

Education

Bachelor’s degree in Program Administration or Business Administration

Tools

Microsoft Office

Job description

Introduction

The Maryland Department of Labor is hiring an Operations Manager for the Office of Apprenticeship. If you are highly organized, detail-oriented, experienced in intermediate to advanced Excel functions, and are comfortable taking the lead, this role could be a great fit. You'll run the office's daily operations and supervise its administrative staff.

GRADE

STD0020

LOCATION OF POSITION

Maryland Department of Labor 100 S. Charles Street Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of the Operations Manager is to provide managerial support and administrative oversight to ensure smooth daily operations of administrative functions and program compliance monitoring of registered apprenticeship programs within the State of Maryland. The Operations Manager is responsible for supervising all administrative functions, overseeing program-related processes, and managing daily office operations to ensure departmental objectives are achieved. Additionally, the Operations Manager directly manages office administrative staff, program compliance personnel, and supports the Director of the Office of Apprenticeship.

POSITION DUTIES

• Provide management and oversight of Office of Apprenticeship staff.
• Ensure smooth daily operation of administrative functions to include program reporting, registration of apprenticeship programs and agreements, and maintenance of data integrity.
• Assign, manage, and perform timely completion of daily office staff duties.
• Make recommendations for policies, procedures, and processes to govern daily operations within the Office of Apprenticeship to ensure compliance with federal and state law, regulation, and policy.
• Coordinate with the Communications team to post updated forms, meeting schedules, agendas, and minutes to Office of Apprenticeship websites.
• Monitor office equipment and inventory, including monitoring stock levels and coordinating supply orders.
• Perform final review of approved monthly FARS time sheets and expense reports from managers before submitting to fiscal for processing.
• Serve as liaison to departmental MIS personnel on program hardware/software and advise staff on effective use of applications and equipment.
• Place orders/requisitions and process invoice payments.
• Provide direct oversight to the program compliance/review unit of the Office of Apprenticeship, ensuring effective administration of all assigned programs and functions and compliance with federal or other external requirements.

MINIMUM QUALIFICATIONS

• EDUCATION: A Bachelor’s Degree from an accredited college or university in Program Administration, Business Administration, or a related area.
• EXPERIENCE: Three years of professional experience with administering programs, two of which must include supervision of employees, and overseeing and coordinating the general operations of a unit, developing and providing training for staff

SELECTIVE QUALIFICATIONS

• Supervisory Experience: Two years of experience supervising, directing, or coordinating the work of staff, including assigning responsibilities, monitoring performance, and ensuring timely completion of assignments
• Administrative Operations Management: Two years of experience managing or coordinating administrative operations, office procedures, records management, reporting, and workflow processes to ensure accuracy, efficiency, and timely completion of work
• Information Systems, Data, & Reporting: Two years of experience using Microsoft Office applications, especially Excel, with intermediate or advanced proficiency

DESIRED OR PREFERRED QUALIFICATIONS

• Three years of experience working with registered apprenticeship programs, workforce development, or related employment and training programs
• One year of experience conducting compliance reviews, monitoring program performance, maintaining data integrity, and preparing program reports
• One year of experience coordinating with fiscal, information technology, communications, and other administrative units to support program operations

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment

BENEFITS

Leave Benefits

Our generous leave package for permanent State employees includes from ten to 25 days of annual (vacation) leave per year, depending on seniority, as well as six personal days each calendar year. In addition, the State offers eleven paid holidays and fifteen days of sick leave per year.

Retirement Benefits

Maryland State employees are eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are also eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan.

Flexible Work Schedules

Employees of the State of Maryland typically work a forty-hour work week. Many State agencies offer their employees flexible work schedules. The Teleworking Program enables eligible state employees to work at home, at a satellite office, or at a Telework Center.

Student Loan Forgiveness

Employees with the State of Maryland are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants that meet all requirements may qualify for forgiveness on the remaining balance on his or her Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position.

Free Mass Transit Benefit

Permanent State employees are entitled to use the Baltimore Light Rail, the Baltimore Metro Subway, the Baltimore Bus Service (Local Bus Service and Express Bus Service), as well as the following Baltimore Region Commuter Bus Routes: There is no charge to the permanent State employee with a valid State ID card. This benefit can be used any time of the day or evening, including weekends. The Free Mass Transit Benefit does not include MARC trains, commuter buses that serve Washington, D.C., or any special event buses.

Health Coverage

When you come to work for the State of Maryland, as a permanent State employee (or a contractual employee who works at least 30 hours per week or an average of 130 hours a month for a period greater than 90 consecutive days), you and your family may benefit from our medical, prescription, dental and vision coverage. You also may be eligible for life, accidental death and dismemberment insurance plans at low group rates.

Reduced Child and Health Care Costs

Working for the Maryland State Personnel Management System entitles permanent State employees to participate in Healthcare and Dependent Daycare Flexible Spending Accounts. These plans allow eligible employees to save, on a pretax basis, for healthcare and dependent care costs incurred during the plan year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.