Office Operations Leader - Grow Teams & Drive Excellence

The Contractor Consultants; Everett (WA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Performance-based bonus

Onsite full-time role

Job summary

Apollo Plumbing and Rooter in Everett, WA seeks an Office Manager to lead our administrative operations from headquarters. You’ll coach staff, refine office systems, and ensure high accountability and customer excellence in a fast-paced field services environment.

Responsibilities include implementing workflows, monitoring KPIs, and collaborating with dispatch and field operations to maintain seamless communication and exceptional service delivery.

Qualifications

• High School Diploma or GED required.
• Proven leadership with coaching and accountability.
• Professional communication with office systems.

Responsibilities

• Lead administrative team to drive accountability and excellence.
• Refine internal office workflows to streamline daily tasks.
• Monitor productivity metrics to uphold service standards.
• Coordinate with dispatch and field operations for cross‑functional communication.
• Resolve escalated customer inquiries to protect reputation.

Skills

Leadership

Team coaching

Communication

Office management

Process improvement

Education

High School Diploma or GED

Tools

MS Office

Job description

Apollo Plumbing and Rooter in Everett, WA seeks an Office Manager to lead our administrative operations from headquarters. You’ll coach staff, refine office systems, and ensure high accountability and customer excellence in a fast-paced field services environment.

Responsibilities include implementing workflows, monitoring KPIs, and collaborating with dispatch and field operations to maintain seamless communication and exceptional service delivery.