Office Operations Lead — Front Desk & Facilities

New York Psychotherapy and Counseling Center (NYPCC); New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Career growth programs

Collaborative culture

Make an impact

Job summary

New York Psychotherapy and Counseling Center (NYPCC) is seeking an experienced Office Manager in New York, NY. The role oversees Front Desk, maintenance, and security, with a Monday–Friday 9:00 AM – 6:00 PM schedule, to support a fast-paced behavioral health setting.

The position emphasizes leadership, collaboration with clinical teams, and ensuring compliance with industry standards. Competitive compensation and growth opportunities are offered within a mission-driven culture.

Qualifications

• High School Diploma or equivalent is required.
• 5+ years of experience in an Office Management position.
• Preference for experience in behavioral health environments.
• Ability to communicate effectively in Spanish (written and spoken).
• Strong escalation management, leadership, and organizational skills.
• Excellent customer service and written/verbal communication.

Responsibilities

• Oversee Front Desk reception, maintenance, and security personnel.
• Lead daily/weekly task assignments for Front Desk staff.
• Provide training and guidance to Front Desk staff.
• Coordinate with clinical and administrative teams for smooth operations.
• Ensure compliance with NYS DOH, OMH, Joint Commission, HIPAA, OSHA policies.
• Monitor and report operational metrics; drive workflow improvements.
• Respond to operational incidents and facility emergencies.

Skills

Spanish communication

Office management

Team leadership

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

New York Psychotherapy and Counseling Center (NYPCC) is seeking an experienced Office Manager in New York, NY. The role oversees Front Desk, maintenance, and security, with a Monday–Friday 9:00 AM – 6:00 PM schedule, to support a fast-paced behavioral health setting.

The position emphasizes leadership, collaboration with clinical teams, and ensuring compliance with industry standards. Competitive compensation and growth opportunities are offered within a mission-driven culture.