Clinic Operations Manager

New-York-Psychotherapy-and-Counseling-Center-4; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

New York Psychotherapy and Counseling Center (NYPCC) is seeking an Office Manager in New York, NY. The role involves supervision of front desk, maintenance, and security, with a schedule Monday–Friday 9:00 AM–6:00 PM, and ensuring smooth facility operations in a high-volume clinical setting.

The Office Manager oversees reception, operational workflows, compliance, reporting, and cross-department coordination.

Qualifications

• High School Diploma or equivalent.
• 5+ years of experience in Office Management.
• Preference for experience in behavioral health, outpatient clinics, or high-volume healthcare environments.
• Able to effectively and professionally communicate in Spanish (both verbally and written).
• Strong escalation management and problem-resolution skills.
• Demonstrated experience in team management and mentoring.
• Excellent communication and organizational skills.
• Maintains high proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage the reception area to ensure effective communications both internally and externally while maintaining a professional image.
• Lead the coordination and management of daily/weekly task assignments for Front Desk Receptionists and related staff.
• Provide ongoing training and guidance to Front Desk staff in their duties and responsibilities.
• Supervise front desk staff, ensuring smooth coordination with clinical and administrative teams.
• Assist with crisis intervention as needed.
• Oversee room assignments and ensure rooms and supplies are prepared for newly hired staff.
• Ensure compliance with regulatory requirements and quality standards across operations.
• Monitor operational metrics and support workflow improvement initiatives.

Skills

Office management

Spanish language

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

New York Psychotherapy and Counseling Center (NYPCC) is seeking an Office Manager in New York, NY. The role involves supervision of front desk, maintenance, and security, with a schedule Monday–Friday 9:00 AM–6:00 PM, and ensuring smooth facility operations in a high-volume clinical setting.

The Office Manager oversees reception, operational workflows, compliance, reporting, and cross-department coordination.