Office & Operations Coordinator | $18-20/hr

The Grounds Guys; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

The Grounds Guys of Northwest San Antonio is seeking an organized, dependable individual to support our growing landscaping business beyond a receptionist role. You will help keep the office organized, assist with marketing efforts, and drive recurring process improvements while owning assigned projects.

We offer a full-time, on-site role with hourly pay ranging from $18 to $20 based on experience. This position emphasizes initiative, research, and practical problem solving within a

Qualifications

• Highly organized and dependable.
• Comfortable working independently when given direction.
• Able to follow through without constant reminders.
• Resourceful and willing to research unfamiliar topics.
• Comfortable learning new software and systems.

Responsibilities

• Office & Operations Support: organize recurring tasks, create checklists, maintain records, assist with project follow-ups.
• Marketing Support: schedule social posts, assist with campaigns, help with reviews and referrals.
• Quality Control & Customer Support: document concerns, coordinate with field team, ensure issues are resolved.

Skills

Organizational skills

Independent worker

Research skills

Communication skills

Detail-oriented

Multitasking

Tools

Facebook

Instagram

Broadly

Job description

The Grounds Guys of Northwest San Antonio is looking for an organized, dependable and resourceful person to support our growing landscaping business.This is not just a receptionist or customer service position. We are looking for someone who can help keep the office organized, support marketing efforts, improve recurring processes and take ownership of assigned projects.If you are the kind of person who likes creating order, learning new systems, figuring things out and making sure tasks actually get completed, this could be a great fit.Pay$18.00–$20.00 per hour, based on experience and demonstrated ability.What You’ll DoOffice & Operations SupportHelp organize recurring office tasks and workflowsCreate and maintain simple checklists, procedures and process documentationResearch vendors, software and business solutions when neededHelp compare options and assist with implementation after decisions are madeMaintain organized records, files and recurring administrative tasksHelp keep projects moving and follow up on open itemsIdentify opportunities to make routine office processes more efficientMarketing SupportCreate and schedule Facebook and Instagram postsAssist with email and text marketing campaignsHelp manage customer campaigns through platforms such as BroadlyCollect and organize project photos for marketing useSupport seasonal promotions and customer outreachHelp with review and referral campaignsTrack basic campaign activity and responsesThis position will support and execute marketing efforts. Overall marketing strategy and advertising decisions will remain with company leadership.Quality Control & Customer SupportHelp maintain a quality-control process for recurring maintenance customersTrack property inspections and follow-up itemsHelp document customer concerns and service issuesCoordinate follow-up between the office and field teamAssist with making sure customer issues are resolved and closed outCustomer & Administrative SupportAnswer or return customer calls, texts and emails as neededGather basic information from new leadsAssist with scheduling and customer follow-upMaintain accurate customer and job recordsHelp follow up on estimates and recurring customer needsProvide general office and administrative supportProjects You May Help WithThis role will also assist with projects designed to improve how the business operates.Examples may include:Researching phone providers and helping improve our company phone setupAssisting with call routing and call-center settingsHelping create a consistent maintenance quality-control processOrganizing customer follow-up proceduresImproving customer onboarding and recurring service processesCreating templates, checklists and procedures for recurring office tasksHelping organize review and referral campaignsYou are not expected to already know how to do all of these things. We are looking for someone who is comfortable researching unfamiliar topics, asking questions, comparing options and helping implement practical solutions.What We’re Looking ForThe right person will be:Highly organized and dependableComfortable working independently once given directionAble to follow through without constant remindersResourceful and willing to research unfamiliar topicsComfortable learning new software and systemsAble to manage multiple tasks and prioritiesA strong written communicatorDetail-orientedComfortable making recommendations and asking questionsWilling to take ownership of assigned responsibilitiesFlexible and comfortable working in a growing small businessA college degree is not required.Previous experience in office administration, project coordination, marketing support, customer service or a small-business environment is helpful, but we value organization, initiative and capability just as much as a specific background.About the RoleThe Grounds Guys of Northwest San Antonio is a growing, locally owned landscaping company.Currently, the owners handle most of the office, administrative, marketing and operational responsibilities. This position will help take over many of those recurring tasks while also helping us create better systems as the company grows.Because this is a new position, the exact responsibilities may evolve over time based on the needs of the business and the strengths of the person in the role.There is opportunity for the position to grow in responsibility as the company grows.ScheduleMonday–FridayFull-time positionExact daily schedule can be discussed during the interviewAbout UsThe Grounds Guys of Northwest San Antonio provides professional landscape maintenance and installation services for residential and commercial customers throughout Northwest San Antonio.We are a locally owned and operated business focused on quality work, strong customer relationships and building a company with organized systems and dependable people.If you enjoy creating order, solving problems, learning new things and helping a small business run more efficiently, we’d love to hear from you.