Office & Operations Coordinator

Prism Specialties of North Carolina; Burlington (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Flexible schedule

Job summary

Prism Specialties of North Carolina is seeking an on-site Office Manager/Operations Coordinator in Burlington, NC to support customer service and dispatch activities for a restoration company.

You will answer calls and emails, keep clients updated on progress, plan routes, and assist with fleet scheduling while maintaining records and coordinating training. Experience in admin roles and strong MS Office skills are essential.

Qualifications

• Experience in an office management or administrative role.
• Strong MS Office and organizational skills.
• Bilingual English/Spanish is a plus (and includes additional pay).
• Ability to multi-task and communicate professionally.

Responsibilities

• Answer calls and emails quickly and professionally.
• Keep customers updated on their job’s progress from start to finish.
• Plan efficient daily pickup and delivery routes.
• Support fleet management, including vehicle schedules and driver assignments.
• Work with the team to meet production deadlines.
• Track job status, keep accurate records, and report key metrics to ownership.
• Find ways to improve processes, reduce cycle times, and raise service quality.
• Serve as the on-site point of contact, since ownership works remotely.
• Maintain supply inventory and purchase supplies.
• Handle facility issues as needed and keep the building clean and organized.
• Coordinate employee training requirements and schedules.
• Assist with light HR tasks, such as documenting write-ups when supervisors request them and keeping employee records organized.
• Support coaching, team building, and recognition, including birthdays, milestones, and good work.

Skills

Office management

Customer service

Multi-tasking

Attention to detail

Independent work

Discretion

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule

Customer Service

• Answer calls and emails quickly and professionally
• Keep customers updated on their job’s progress from start to finish
• Help resolve escalations and quality concerns before they become bigger problems

Operations

• Plan efficient daily pickup and delivery routes
• Support fleet management, including vehicle schedules and driver assignments
• Work with the team to meet production deadlines
• Track job status, keep accurate records, and report key metrics to ownership
• Find ways to improve processes, reduce cycle times, and raise service quality

Administration & Team Support

• Serve as the on-site point of contact, since ownership works remotely
• Maintain supply inventory and purchase supplies
• Handle facility issues as needed and keep the building clean and organized
• Coordinate employee training requirements and schedules
• Assist with light HR tasks, such as documenting write-ups when supervisors request them and keeping employee records organized
• Support coaching, team building, and recognition, including birthdays, milestones, and good work

What We’re Looking For

• Experience as an office manager, administrative assistant, or operations/dispatch coordinator
• Customer service experience, especially handling frustrated or stressed customers
• Experience working with insurance companies is a plus (not required)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong organization and attention to detail, with the ability to multi-task
• Comfortable working independently and using good judgment, with ownership off-site
• Discretion with confidential employee and customer information
• Bilingual in English and Spanish is a plus (and includes additional pay)

We’re an established restoration company that helps homeowners and businesses recover after fire, water, and other losses.