Office & Operations Coordinator

Prism Specialty Restoration; Burlington (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Flexible schedule

Job summary

Prism Specialty Restoration is seeking an experienced office manager/administrative coordinator to support operations and field teams in Burlington, NC. You will handle daily admin tasks, coordinate schedules, and ensure accurate records while delivering quality customer service for homeowners and businesses alike.

The role emphasizes independent work, attention to detail, and discretion with confidential information. Bilingual English/Spanish is a plus and may include additional pay.

Qualifications

• Experience as an office manager, administrative assistant, or operations/dispatch coordinator.
• Customer service experience handling frustrated or stressed customers.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong organization and attention to detail, with the ability to multi-task.
• Ability to work independently and with good judgment, with ownership off-site.
• Discretion with confidential employee and customer information.
• Bilingual in English and Spanish is a plus (and includes additional pay).

Responsibilities

• Plan efficient daily pickup and delivery routes.
• Support fleet management, including vehicle schedules and driver assignments.
• Work with the team to meet production deadlines.
• Track job status, keep accurate records, and report key metrics to ownership.
• Find ways to improve processes, reduce cycle times, and raise service quality.
• Serve as the on-site point of contact, since ownership works remotely.
• Maintain supply inventory and purchase supplies.
• Handle facility issues as needed and keep the building clean and organized.
• Coordinate employee training requirements and schedules.
• Assist with light HR tasks, such as documenting write-ups when supervisors request them and keeping employee records organized.
• Support coaching, team building, and recognition, including birthdays, milestones, and good work

Skills

Office management

Administrative support

Customer service

Microsoft Office

Attention to detail

Independent worker

Confidential information handling

Bilingual English/Spanish

Tools

Microsoft Office Suite

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule

Customer Service

• Answer calls and emails quickly and professionally
• Keep customers updated on their job's progress from start to finish
• Help resolve escalations and quality concerns before they become bigger problems

Operations

• Plan efficient daily pickup and delivery routes
• Support fleet management, including vehicle schedules and driver assignments
• Work with the team to meet production deadlines
• Track job status, keep accurate records, and report key metrics to ownership
• Find ways to improve processes, reduce cycle times, and raise service quality

Administration & Team Support

• Serve as the on-site point of contact, since ownership works remotely
• Maintain supply inventory and purchase supplies
• Handle facility issues as needed and keep the building clean and organized
• Coordinate employee training requirements and schedules
• Assist with light HR tasks, such as documenting write-ups when supervisors request them and keeping employee records organized
• Support coaching, team building, and recognition, including birthdays, milestones, and good work

What We're Looking For

• Experience as an office manager, administrative assistant, or operations/dispatch coordinator
• Customer service experience, especially handling frustrated or stressed customers
• Experience working with insurance companies is a plus (not required)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong organization and attention to detail, with the ability to multi-task
• Comfortable working independently and using good judgment, with ownership off-site
• Discretion with confidential employee and customer information
• Bilingual in English and Spanish is a plus (and includes additional pay)

We're an established restoration company that helps homeowners and businesses recover after fire, water, and other losses.

Compensation: $22.00 per hour

For over 25 years, steady and calculated growth has evolved the company into a world-class operation in restoring electronics, art, textiles, and documents quickly and effectively. Since 1993 Prism Specialties has been making its mark recovering and restoring electronics specializing in both residential and commercial markets. As we strive to accommodate our customers and their restoration needs, Prism Specialties expanded into art restoration, document restoration, and textile restoration.

Our teams specialize in recovery solutions for major disasters related to fire, water, lightening and vandalism. We provide high quality and cost-effective hands-on restoration services with appropriate turnaround times that contractors, claims professionals, and homeowners require.

Those individuals who become part of our team are both knowledgeable and skilled. We offer a viable work environment with the ability to make a positive impact on the community and have more control over their future.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration Specialties Corporate.