Office Operations Assistant Primary Care

Ascension Health; Town of Grafton (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health coverage

403(b) employer-matched planning

Paid time off and holidays

Tuition reimbursement

Employee assistance program

Job summary

Ascension Health's Grafton Clinic seeks a reliable Medical Administrative Assistant to greet visitors, manage check-in/out, and schedule appointments. You will verify patient information, obtain required authorizations, and ensure financial accuracy through proper copay collection and deposit reconciliation.

Responsibilities include answering phones, performing clerical tasks, and supporting the Primary Care team during day shifts. A CMAA certification and Epic experience are preferred.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• CMAA certification is preferred and may be applicable.

Responsibilities

• Greet visitors, check-in/out, and schedule or confirm appointments.
• Verify patient demographics, obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits.
• Answer telephones, screen calls, take messages, and provide clerical support.

Job description

Your future role at a glance

• Location: Grafton, WI
• Facility: Grafton Clinic
• Department: Primary Care
• Schedule: Full-time | Day Shift

How you’ll make an impact in this role

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences:

• 40 hours a week | M- F | 8:30 AM - 5 PM | Flexibility with covering the AM opening shift on rare occasions. Wednesday's shift may include 9 AM - 5:30PM as needed | No weekends or holidays
• Certified Medical Administrative Assistant (CMAA), previous medical receptionist experience including insurance verification, medical terminology, multi-line phone systems, and HIPAA privacy rules and using Epic

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Min Salary: 18.31

Max Salary 24.77