Office Operations Assistant Internal Medicine

Ascension Health; Appleton (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Ascension Madison Street Clinic in Appleton, WI is seeking a part-time front desk associate in Internal Medicine. You’ll greet visitors, check in/out, schedule appointments and verify patient information.

You’ll handle co-pays and deposits, collect balances, and provide essential clerical support while ensuring accuracy and customer service. The role offers a supportive environment and opportunities for growth within Ascension.

Qualifications

• High School diploma equivalency or 1 year of related experience required.
• Licensure/certification can be used in lieu of education/experience if applicable.

Responsibilities

• Greet visitors, handle check-in/out, and schedule or confirm appointments.
• Secure necessary documentation, verify demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Skills

Customer service

Clerical skills

Communication skills

Phone handling

Education

High School diploma or equivalent

1 year related experience

Job description

Your future role at a glance

Location: Appleton, WI

Facility: Ascension Madison Street Clinic

Department: Internal Medicine

Schedule: Days | Part-time

#nextgenhealthcare

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.