Office Operations Assistant

Gemini Group, Inc.; Bad Axe (MI); On-site; USD 20,664 - 30,307; Full time

Job summary

Gemini Group, Inc. is seeking a full-time, hourly, non-exempt office support role in Bad Axe to provide reliable backup across departments. You will handle phones, emails, data entry, and assist Sales, Order Entry, Purchasing, Accounting, and Engineering to keep operations smooth.

The role emphasizes hands-on learning on the manufacturing floor, accurate order processing, PO creation, and basic IT tasks, with a strong focus on communication and organization in a dynamic office environment.

Qualifications

• Strong communication skills across all organizational levels.
• Proficient business software (Excel, Word, PowerPoint, Outlook).
• Excellent organizational and problem-solving abilities.
• Ability to respond to customer inquiries and reason through problems.

Responsibilities

• Provide customer service and support via phone and email.
• Assemble router packets for jobs released to manufacturing.
• Create and log Purchase Orders; process with AS400 and Webdocs.
• Quote Briney Standards using catalog and price book.
• Perform level one IT tasks and basic troubleshooting.
• Handle inventory picks and assist with shipping.
• Update work prints, perform dimensional conversions, and control revisions.
• Assist Sales and Engineering with clerical tasks.
• Learn Order Processing to support repeat orders.
• Spend time on the manufacturing floor to learn GPMI processes.

Skills

Communication skills

Excel

Word

PowerPoint

Outlook

Organizational skills

Problem-solving

Customer inquiries

Reasoning

Tools

AS400

Webdocs

ERP systems

Job description

Status:Full Time/Hourly Non-Exempt (40 hours/week; additional hours as needed to support organization and individual goals)

Location: GPMI, Bad Axe

Job Requirements

• Strong communication skills with all levels of the organization.
• Proficient computer skills (excel, word, PowerPoint, outlook).
• Advance organizational skills.
• Proficient problem-solving skills.
• Ability to respond to common inquiries from customers.
• Ability to use reason to solve problems.

Job Summary

Provide reliable support to all roles within the office. Assist Sales, Order Entry, Purchasing, Accounting, and Engineering on various tasks. Handle phone calls, emails, and data entry as needed. Job shadow most roles in the front office to aid when members are out of office.

Essential Job Functions

• Provides customer service and support through phone conversations and emails.
• Assemble router packets for each job that is released to the manufacturing floor.
• Create Purchase Orders and log incoming Purchase Orders.
• Complete all processes within the AS400 and Webdocs to successfully process customer orders.
• Quote Briney Standards via the catalog and price book.
• Complete level one IT efforts
• Complete Inventory picks and help with shipping when needed.
• Perform Work Print updates, Dimensional Conversions, and Revision control.
• Assist Sales and Engineering with clerical tasks.
• Performs related duties as assigned by supervision.
• Learn Order Processing to support tasks for repeat orders.
• Spend time on the Manufacturing Floor to learn about GPMI’s processes and work mix.