Office of Communication - Campus Concierge Graduate Assistant

High Point University; High Point (NC); On-site; USD 16,531 - 20,664; Part time

Job summary

High Point University is seeking a Campus Concierge Graduate Assistant to provide first-class customer service to the HPU family and maintain knowledge of campus resources. This position offers exposure to a wide range of university resources and operations in a student-centered environment.

As a graduate employee, you will gain experience in customer service, leadership, problem-solving and interpersonal communication while supporting evening and weekend operations on campus.

Qualifications

• Bachelor’s degree required.
• 1 year of customer service experience in a business with a reputation for first-class customer service.
• Proficient with Facebook and other social media platforms.
• Proficiency with Microsoft products.

Responsibilities

• Delivers the HPU experience through face-to-face interactions, phone calls, emails, and social media while promoting the university.
• Collaborates with Campus Concierge team and works independently at various campus locations, or remotely.
• Covers HPU Facebook Parent Group customer service.
• Collaborates with departments to resolve issues quickly and positively.
• Executes multiple projects and duties with efficiency.
• Communicates in a positive manner and maintains attention to detail.
• Leads and guides a team of student employees, provides support as Manager on Duty, and communicates with the team.
• Performs other duties as assigned.

Skills

Customer service

Social media

Microsoft Office

Education

Bachelor’s Degree

Job description

Campus Concierge Graduate Assistant

Department: Office of Communication

Supervisor: Kristy Robida

Starting Rate of Pay: $12.00

Length of Time: Eligible for rehire on a semester basis.

Department Description

Campus Concierge strives to model the value of service. Our goal is to improve the daily lives of the HPU family by providing a single source of knowledge for all campus and community information. As a graduate employee, you will gain experience in customer service, leadership, problem‑solving and interpersonal communication.

Job Description

Concierge Graduate Assistants provide first‑class customer service to the HPU family and maintain a comprehensive knowledge of High Point University and its extensive resources. This position provides HPU students, faculty, staff, and families, with a positive HPU experience and assists in finding solutions to issues of any kind. Graduate students employed by Campus Concierge will develop professional speaking skills and will gain exceptional customer service experience.

Job Location & Hours

Required ability to work evenings and weekends in person (around class schedule). The candidate will perform most/all job duties in Slane/Wanek Student Centers, Cottrell Hall, the Team Store & Panther Boutique, or Panther Commons. Hours may vary depending on the job requirements; however, the maximum number of hours a graduate student employee may work per week is 20 hours. This position requires a minimum of 5 hours per week.

Required Qualifications

• Bachelor’s Degree
• 1 year of customer service experience in a business with a reputation for first‑class customer service
• Proficient with Facebook and other social media platforms
• Proficiency with Microsoft products

Responsibilities

• Delivers the HPU experience through various mediums including face‑to‑face interactions, phone calls, emails, and social media while enhancing the opinion and advocacy of the university.
• Collaborates with members of the Campus Concierge Team while working independently at any of the Campus Concierge locations, or remotely.
• Covers HPU Facebook Parent Group customer service.
• Collaborates with various departments to ensure a positive and quick resolution to issues and concerns.
• Executes multiple projects & job functions with efficiency.
• Ability to communicate in a positive manner.
• Ability to focus on details and prioritize tasks.
• Manages a team of student employees, offers guidance in difficult situations and steps in when needed, assists with resolving issues, prioritizes student tasks, and maintains constant communication with the team when acting at the “Manager on Duty.”
• Perform other duties as assigned.

Desired Skills

• Self‑starter working independently with strong interpersonal skills
• Strong communication skills and resourcefulness
• Proficiency with communicating on social media with clear, succinct writing skills.
• Current or previous involvement with on‑campus clubs or organizations.
• Leadership or managerial experience

Equal Opportunity Statement

High Point University prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, age, disability, genetic information or veteran status and other legally protected statuses.