Office of Student Life - Facility Assistant, Student Experience

High Point University; High Point (NC); On-site; USD 9,643 - 12,398; Part time

Job summary

High Point University is seeking a Facility Assistant, Student Experience to support the Office of Student Life on the R.G. Wanek Center. This student position provides hands-on experience in facility operations, event support, and customer service for cinema and arcade spaces.

The role requires current HPU student status, good standing, mandatory training attendance, and reliable communication. Work hours fit around class schedules, with up to 20 hours weekly and potential scheduling during

Qualifications

• Current HPU student in good standing with campus policies.
• Must attend mandatory training.
• Customer service experience preferred.
• Basic knowledge of Microsoft products.
• Knowledge of HPU culture and campus operations.

Responsibilities

• Delivers the HPU experience through face-to-face interactions, phone calls, and emails.
• Maintains understanding of university resources and services for guests.
• Records equipment use and completes checkout and closing routines for arcade.
• Records cinema attendance, operates projector, assists guests, and handles concessions.
• Ensures cleanliness and compliance with operational standards.
• Submits IT Helpdesk tickets and campus enhancement requests as needed.
• Adheres to attendance and dress code policies and keeps up with facility procedures.

Skills

Customer service

Microsoft Office

Campus knowledge

Training attendance

GPA 2.5+

Problem solving

Self-starter

Strong communication

Tools

Microsoft Office Suite

Job description

Job Title: Facility Assistant, Student Experience

Department: Office of Student Life

Supervisor: Bradley Taylor, Senior Director for Student Experience

Starting Rate of Pay: $8.00

Length of Time: Eligible for rehire on a semester basis.

Department Description

Student Experience is a division of HPU’s Office of Student Life that strives to foster a welcoming and engaging environment for all students that facilitates personal growth and development, a strong sense of campus community, and social engagement. For the scope of this position, the Student Experience team oversees the on-campus cinema & arcade facilities, as well as related student programming.

Job Description

As a student employee under Student Experience, you will gain experience with facility operations, event management, interpersonal communication, problem-solving, and customer service. Facility Assistants & Coordinators will assist in maintaining the on-campus cinema & arcade facilities, will assist guests, and will provide support to student programs held in the space. All Facility Assistants and Coordinators will represent the Student Experience team in a positive and enthusiastic manner.

Job Location/ Hours Required

Ability to work weekdays, evenings, and some weekends (around class schedule). The candidate will perform most/all job duties in the R.G. Wanek Center. Hours may vary depending on university calendar, however, the maximum number of hours a student employee may work is 20 hours per week [25 over academic breaks]. This position requires a minimum of 8-10 hours per week.

Required Qualifications

• Current HPU student
• Good standing with HPU Community Standards
• Must attend mandatory training.
• Experience and Training Customer service experience [in a professional setting] is preferred.
• General understanding of Microsoft products is necessary.
• Knowledge of HPU and understanding of the university’s culture is essential.

Responsibilities

• Delivers the HPU experience through face-to-face interactions, phone calls, and emails.
• Maintains a comprehensive understanding of and readily utilizes university resources and services.
• Records equipment use, assists guests, completes equipment checkout process, and completes closing routine when working in the arcade.
• Records cinema attendance, operates projector to run movies, assists guests, works with concession booth attendants, and completes closing routine when working in the cinema.
• Maintains cleanliness and ensures all operational standards are being met.
• Submits IT Helpdesk tickets and Campus Enhancement requests as needed to address any issues with equipment functionality.
• Understands team policies including, but not limited to attendance and dress code, and abides by each.
• Commitment to maintaining an up-to-date understanding of all facility functions & equipment, troubleshooting procedures, job requirements, and standards.
• Ability to attend all mandatory, monthly team meetings and team development sessions.
• Recognizes sensitive internal information and exercises complete discretion when assisting in private matters.
• Collaborates with members of the Student Experience team to ensure a quick resolution to any issues or concerns.
• Executes multiple job functions with efficiency.
• Ability to communicate in a positive manner.
• Ability to focus on details and prioritize tasks.
• Works with a sense of urgency while maintaining composure.
• Other duties as assigned.

Desired Skills

• Minimum 2.5 overall GPA
• Ability to solve problems and make decisions independently; must have a “figure-it-out” mentality.
• Self-starter working with strong interpersonal skills.
• Strong communication skills and resourcefulness

About High Point University

At High Point University the faculty and staff are devoted to ensuring every student receives an extraordinary education in an inspiring environment with caring people. High Point University is a God, family and country school. High Point University prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, age, disability, genetic information or veteran status and other legally protected statuses. The University encourages all applicants to apply.