Office Manager (Transportation Engineering Technician III)

Maryland Department of Transportation; Cockeysville (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401k benefits

Pension plan

Job summary

Maryland Department of Transportation’s State Highway Administration seeks an Office Manager (Transportation Engineering Technician III) to support the District 4 Traffic Engineering Division. The role requires coordinating office operations, preparing citizen correspondence, and handling inquiries from officials, the public, and internal offices.

The ideal candidate has a high school diploma, 1.5 years of selective office work, and strong oral and written communication skills.

Qualifications

• Graduation from an accredited high school or equivalent.
• Selective qualification requires 1 1/2 years of office work experience.
• Additional substitutions (civil engineering curriculum credits) may count toward experience.

Responsibilities

• Provide administrative and technical support to the District 4 Traffic Engineering Division.
• Manage office operations, correspondence, and filing to document work.
• Respond to inquiries from officials, local government, organizations, and the public.
• Develop workflow processes and assist in performance management and measurement efforts.

Skills

Oral communication

Written communication

Customer service

Education

High school diploma or equivalent

Associate's degree in engineering, construction management or surveying (advantage)

Job description

State Highway Administration

Office Manager (Transportation Engineering Technician III)

Grade 12 (8448) SP# 26-84-13

The State Highway Administration's (SHA) District 4 (Baltimore County) is currently recruiting for an Office Manager (Transportation Engineering Technician III) position. This position is open to anyone who meets the minimum and selective qualifications listed below. This is a position specific recruitment. The resulting list of eligible candidates will be used to fill this vacancy or function only. You will need to reapply for any future recruitment conducted for this job classification.

Nature of Work

This position provides administrative and technical program support to the District 4 Traffic Engineering Division. The main purpose of this position is to manage the District 4 Traffic Engineering Division's office operations, requiring thorough knowledge of the organization, policies, and programs under this office's jurisdiction. The District Traffic office responds to various customers, internal and external. The Office Manager supports the Assistant District Engineers – Traffic (ADE‑T), Chief Traffic Operations Engineer, and the team leaders in preparation of citizen correspondence, customer complaint responses, and Administrator correspondence. This position responds to in-person, written, and telephone inquiries from elected officials, local government, community associations, internal offices, and the public concerning studies, reports, programs, policies, etc., and ensures that all Customer Care Management System (CCMS) and District Traffic Tracking System (DTS) requests are responded to and updated appropriately. The Office Manager manages a tracking database for all work assigned to the office and maintains all filing to ensure that all work is properly documented. This role also participates in developing organizational charts, procedural manuals, and standard operating procedures. Lastly, the Office Manager develops and maintains workflow processes in coordination with the ADE‑Ts, Chief Traffic Operations Engineer, and Team Leaders and provides support to the office’s performance management and measurement efforts.

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here MDOT Benefits Guide

The State Highway Administration (SHA) has been named a Training magazine Training Awards winner for the seventh consecutive year.

Minimum Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Three (3) years of experience in technical engineering related work in the areas of design, traffic, construction, materials testing, engineering surveys, maintenance, or planning.
• Selective Qualification: One and a half (1 ½) years of experience in office work.
• This statement contains a selective qualification, which is more focused in scope than the minimum qualifications for this classification. Selective qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill, or ability).

Preferred Qualification

The ideal candidate should have excellent oral and written communication skills.

Notes

• Applicants may substitute education in a civil engineering curriculum at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.
• Applicants who possess an associate's degree in engineering, construction management or surveying or surveying technology from an accredited community college, college or university are considered to have met two years of the required experience.

Licenses & Certifications

Candidate must possess a motor vehicle operator's license valid in the state of Maryland.

Additional Information

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification from employment. Bilingual applicants are encouraged to apply.

The state of Maryland offers excellent health and leave benefits, 401k benefits, pension plan, a free transit program, and advanced education and training opportunities.

Please Note: The State Highway Administration is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Please call 410-545-5554.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

The incumbent in this position may be a member of a covered bargaining unit.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. SHA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

Issue Date: 09/18/2026

Benefits

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting: https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152 Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

• Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.