Office Manager (Transportation Engineering Technician III)

Maryland Department of Transportation; Maryland; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

MDOT Benefits

Job summary

The State Highway Administration invites applications for an Office Manager (Transportation Engineering Technician III) in District 4 (Baltimore County). The position supports the Traffic Engineering Division’s office operations, coordinating with ADE-Ts and team leaders to prepare correspondence and manage workflow across multiple channels.

Minimum qualifications include a high school diploma, three years of engineering-related experience, and 1.5 years in office work.

Qualifications

• High school graduation or GED.
• Three years of experience in technical engineering related work.
• One and a half (1 ½) years of experience in office work.
• Notes: substitutions of education for experience allowed per policy.

Responsibilities

• Provide administrative and technical support to the District 4 Traffic Engineering Division.
• Manage office operations and develop workflow processes in coordination with ADE-Ts and team leaders.
• Prepare citizen correspondence, responses to customer complaints, and administrator correspondence.
• Respond to inquiries from officials, local government, community groups, and the public.

Skills

Office administration

Engineering experience

Education

High school diploma or GED

Job description

(Open Recruitment)

State Highway Administration

Office Manager (Transportation Engineering Technician III)

Grade 12 (8448) SP# 26-84-13

The State Highway Administration’s District 4 (Baltimore County) is currently recruiting for an Office Manager (Transportation Engineering Technician III) position. This position is open to anyone who meets the minimum and selective qualifications listed below. This is a position specific recruitment. The resulting list of eligible candidates will be used to fill this vacancy or function only. You will need to reapply for any future recruitment conducted for this job classification.

Nature of Work

This position provides administrative and technical program support to the District 4 Traffic Engineering Division. The main purpose of this position is to manage the District 4 Traffic Engineering Division's office operations, requiring thorough knowledge of the organization, policies, and programs under this office's jurisdiction. The District Traffic office responds to various customers, internal and external. The Office Manager supports the Assistant District Engineers – Traffic (ADE-T), Chief Traffic Operations Engineer, and the team leaders in preparation of citizen correspondence, customer complaint responses, and Administrator correspondence. This position responds to in-person, written, and telephone inquiries from elected officials, local government, community associations, internal offices, and the public concerning studies, reports, programs, policies, etc., and ensures that all Customer Care Management System (CCMS) and District Traffic Tracking System (DTS) requests are responded to and updated appropriately. The Office Manager manages a tracking database for all work assigned to the office and maintains all filing to ensure that all work is properly documented. This role also participates in developing organizational charts, procedural manuals, and standard operating procedures. Lastly, the Office Manager develops and maintains workflow processes in coordination with the ADE-Ts, Chief Traffic Operations Engineer, and Team Leaders and provides support to the office’s performance management and measurement efforts.

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here MDOT Benefits Guide

“The State Highway Administration (SHA) has been named a Training magazine Training Awards winner for the seventh consecutive year.”

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three (3) years of experience in technical engineering related work in the areas of design, traffic, construction, materials testing, engineering surveys, maintenance, or planning.

Selective Qualification: One and a half (1 ½) years of experience in office work.

Notes: 1. Applicants may substitute education in a civil engineering curriculum at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience. 2. Applicants who possess an associate's degree in engineering, construction management or surveying or surveying technology from an accredited community college, college or university are considered to have met two years of the required experience.

Candidate must possess a motor vehicle operator's license valid in the state of Maryland.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification from employment. Bilingual applicants are encouraged to apply.

The state of Maryland offers excellent health and leave benefits, 401k benefits, pension plan, a free transit program, and advanced education and training opportunities.

Please Note: The State Highway Administration is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Please call 410-545-5554.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (https:\/\/www.naces.org) or World Education Services: International Credential Evaluation (https:\/\/www.wes.org/).

The incumbent in this position may be a member of a covered bargaining unit.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. SHA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

Issue Date: 09/18/2026