Office Manager, P/T

The Robo Hub; Cambridge (MA); Hybrid; USD 45,000 - 60,000; Part time

Job summary

The Robo Hub is seeking a part-time Office Manager to ensure smooth operations and customer satisfaction at their innovative robotics and technology center in Cambridge, MA. The ideal candidate will have extensive administrative experience, exceptional organizational skills, and a passion for customer service. Join a mission-driven team dedicated to inspiring the next generation through STEAM enrichment programs.

Qualifications

• 5+ years of administrative or office management experience in consumer-oriented business.
• Experience with vendor management, purchasing, and expense management.
• Tech-savvy and confident using online platforms.

Responsibilities

• Oversee administrative functions and customer interactions.
• Manage staff records, payroll, and recruiting efforts.
• Monitor the quality of customer interactions.

Skills

Organizational skills

Communication skills

Customer service

Vendor management

Problem-solving

Education

Bachelor's degree preferred

Tools

Google Workspace

ADP

Homebase

HiSawyer

Job description

1 day ago Be among the first 25 applicants

Location: Hybrid at the Cambridge, MA office

Hours: 22 hrs/wk, 11-4pm Mon-Thur and available online Friday.

Period: Year-round

The Experience:

Are you self-propelled, energetic, detail-oriented, and organized? Do you like startups and people, and enjoy talking to customers? Do you feel ownership of your work and obsess about quality? Then we should talk about the part-time Office Manager role at The Robo Hub.

The Robo Hub is creating a new type of “third place” for families and communities, focused around robotics, AI, and technology. Our spacious and welcoming Cambridge space is centrally located in Cambridge and features free parking. Our programs are loved by kids, parents, and educators, and we have a stellar customer satisfaction record. We’re looking for the right person to help keep our business running smoothly.

About you:

Ideally, you should have:

• 5+ years of administrative, operations, office management, or similar experience in a consumer-oriented business
• Excellent organizational and communication skills and a high EQ
• Experience with vendor management, purchasing/procurement, and expense management
• Experience managing sensitive information and upholding privacy policies
• Skilled at influencing others, communicating unpopular decisions clearly, and knowing when to adjust and when to escalate
• Calm, customer-oriented, solutions-first mindset in a busy environment
• Tech-savvy and confident using online platforms (we use Google Workspace, ADP, Homebase, HiSawyer) and project management tools
• Ability to work on-site in Cambridge

Core Responsibilities:

As an Office Manager you will be expected to oversee the administrative functions of the business and provide support with operations, customer interactions, and facilities.

Own and Oversee:

• Staff records, certifications, background checks, employment and compliance records.
• Payroll and benefits administration, including paid time off, and employee requests
• Recruiting efforts, including the management of job descriptions and postings, application review, and applicant tracking.
• Onboarding of new employees, including system accounts, access, employee equipment (e.g. laptops) and coordination of required training. Oversee offboarding of departing employees, and support transition plans.
• Company calendars, including the inside/outside events, space and resource availability, partner requests for space usage, and community events. Proactively identify potential conflicts and inform relevant staff.
• Inventory of company equipment and the sourcing and planning of purchasing.
• Vendor management for catering, cleaning, and other services.
• Expense and operations policies and staff manuals, including monitoring the business practices and team compliance with policies

Support Operations and Customer Interactions

• Monitor the quality of customer interactions across the team and alert the management team to any concerns
• Monitor the overall condition of the space, especially during transition between programs, and alert appropriate staff of issues
• Support the Program team with scheduling and Time & Attendance, ensuring all records and schedules are up to date and reviewing clocked hours for variances
• Support the accounting team as needed
• Support Program and Marketing teams with the inventory of supplies, ensuring adequate stock
• Provide customer support with registrations, cancellations, adjustments, credits, and other account requests
• Field customer requests and redirect to appropriate staff
• Support incident documentation and ensure timely follow-up
• Maintain up-to-date emergency contact and medical information for participants
• Cover front desk as needed

Expect to:

• Spend at least 20% of your time interfacing with customers
• Be curious about all aspects of the business
• Be communicating all the time

Please apply through LinkedIn.

About Us:

Based in Cambridge, MA The Robo Hub provides youth with STEAM enrichment programs and plans to grow into a community center for tech-enthusiasts of all ages. Our team is composed of people educators with extensive experience in the STEAM-education space who all have a passion for project-based learning. We create engaging and memorable experiences that deliver learning, fun, and inspiration. Our mission is to inspire young people through positive experiences with technology to become the leaders and creators of the future.

The Robo Hub is a strategic partner of Boston Tech Initiative (BTI) , the Massachusetts 501(c)(3) affiliate partner program for FIRST Tech Challenge (FTC) .

We seek to foster an inclusive and welcoming environment that reflects the full diversity of the Cambridge community, and we encourage all interested individuals to apply. We do not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Education

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