Office Manager (Office Administrator)

FlyLock Security Solutions - Fort Wayne/Indianapolis; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Wages

Paid Training

Flexibility

Career Advancement Opportunities

Growing Industry

Paid time off

Dental insurance

Health insurance

Job summary

FlyLock Security Solutions - Fort Wayne/Indianapolis is seeking an Office Manager to support operations and enhance customer satisfaction. Key responsibilities include managing customer service calls, scheduling projects, and ensuring quality service. Candidates should have a minimum of 2 years of office experience, exceptional communication skills, and familiarity with Microsoft Office and SalesForce. This role provides significant interaction with customers and supports the Franchise Owner in daily tasks.

Qualifications

• Minimum of 2 years administrative or office experience.
• Ability to manage multiple functions simultaneously.
• Good written, verbal, and phone communication skills.

Responsibilities

• Manages all customer service calls.
• Assures quality customer service.
• Schedules projects and dispatches technicians.

Skills

Communication skills

Customer service

Organizational skills

Relationship-building

Basic computer proficiency

Accounting experience

Tools

Microsoft Word

Excel

Outlook

SalesForce

Job description

Benefits

• Competitive Wages
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry
• Paid time off
• Dental insurance
• Health insurance

Job Title

Office Manager

Reports To: Franchise Owner

Key Areas of Responsibility

The Office Manager is an integral part of FlyLock Security Solutions - Fort Wayne/Indianapolis, supporting operations in the growth of the company. The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers’ expectations. The Office Manager must have the ability to work well with leadership and the Service Technicians.

Duties

• Manages all customer service calls.
• Assures quality customer service.
• Follows through on customer requests.
• Schedules projects, dispatch technicians, and communicates any changes to the schedule to the appropriate service technician as required.
• Assists with the implementation of marketing plans.
• Provides daily support to the Franchise Owner and General Manager.
• Assures all information and administrative paperwork is properly entered into the software program.
• Prepares Work Orders.
• Creates and maintains all customer files as required.
• Completes time sheets daily.
• Sends follow‑up emails to potential customers and partners as appropriate.
• Prepares bank deposits.
• Coordinates and documents all communication affecting customers, employees, or suppliers.
• Invoices customers, track payables, and manages accounts receivables.
• Assures that all accounting budgets are balanced.
• Manages office supplies within budget.

Qualifications, Knowledge and Skills Required

• Minimum of 2 years administrative or office experience (experience in the locksmithing and security solutions industry is ideal).
• Good relationship‑building skills with a diverse population including all customers, partners, technicians, and all other company employees.
• Good written, verbal, and phone communication skills.
• Basic organizational, clerical, administrative, planning, and organizational skills.
• Ability to manage multiple functions at the same time and maintain good organizational skills.
• Able to work with minimal supervision, both individually and as part of a team.
• Timely and effective responses to the needs of customer inquiries.
• Accounting and budgeting experience is strongly desired.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Working knowledge of CRM systems such as SalesForce.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to FlyLock Security Solutions Corporate.