Locksmith Technician

FlyLock Security Solutions - Fort Wayne/Indianapolis; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Wages

Tools Provided

Uniforms Provided

Company Vehicle

Paid Training

Growing Industry

401(k) matching

Health insurance

Job summary

FlyLock Security Solutions - Fort Wayne/Indianapolis is seeking a Locksmith Technician to join their team. In this hands-on technical position, you will be responsible for installing, repairing, and maintaining hardware for residential and commercial clients. The ideal candidate should have at least 2 years of locksmithing experience, strong communication skills, and the ability to work effectively as part of a team. This role requires a high level of customer service and a technical mindset.

Qualifications

• Minimum of 2 years of hands-on experience in locksmithing and access control.
• Good relationship-building skills with diverse populations including customers and employees.
• Fluency in English with strong verbal communication skills.

Responsibilities

• Install, repair, and maintain commercial and residential hardware.
• Perform emergency work for commercial clients.
• Create and maintain master key systems.

Skills

Locksmithing knowledge

Customer service

Technical mindset

Organization

Communication skills

Job description

Benefits

• Competitive Wages
• Tools Provided
• Uniforms Provided
• Company Vehicle
• Paid Training
• Growing Industry
• 401(k) matching
• Health insurance

Job Title and Reporting

Job Title: Locksmith Technician

Reports To: General Manager or Franchise Owner

Key Areas of Responsibility

• The Lead Locksmith Technician position is an integral part of FlyLock Security Solutions - Fort Wayne/Indianapolis and is key to the growth of the company.
• All Lead Locksmiths must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner.
• The Lead Locksmith position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.
• Ability to perform emergency work orders, for commercial clients only.
• Ability to install, repair, and maintain Commercial and Residential hardware.
• Safe and Card Access experience is a Huge Plus
• Ability to install, repair, and maintain Access Control Hardware
• Ability to modify hardware for locks.
• Ability to create and maintain master key systems.
• Residential & Commercial Lock re-keying/ Perform Pining of locks.
• Ability to interpret a variety of instructions in written, diagram, or schedule form.
• Ability to troubleshoot with a variety of variables in situations.
• Ability to clean, maintain, adjust, calibrate & service equipment used.
• Ability to read operating and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to effectively present information to customers & commercial clients.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to cut keys by code.
• Operations Support: Receive verbal instructions from Management or Clients/Customers.
• Perform small projects as directed by Management.
• Complete and submit paperwork accurately and on time.

Qualifications, Knowledge, and Skills

• Minimum of 2 years experience in technical hands-on field experience in locksmithing, access control, door hardware, and other skilled trades.
• Good relationship-building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
• Good verbal and communication skills.
• Ability to manage multiple functions at the same time.
• Good organizational skills.
• Able to work with minimal supervision.
• Capable of working effectively as part of a team.
• Able to work safely on ladders.
• Ability to drive in compliance with company vehicle policy.
• Provide a high level of timely & accurate customer service.
• Communicates effectively with the client to determine what services are needed.
• Respond to general inquiries from customers/clients.

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.