Office Manager - Inventory, Fulfillment & Customer Care

Gertens Family of Businesses; Eagan (MN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Tuition assistance

Scholarship opportunities

Employee discounts

Health and welfare insurances

401K savings with company match

Employee referral bonus

Internship program

Job summary

Gertens Family of Businesses seeks an organized Office Manager to oversee daily office operations for JRK Seed, handling customer orders and supporting the sales fulfillment process from order to delivery.

The role coordinates shipping, maintains inventory records, and assists production and warehouse communication. A strong background in office admin and customer service is preferred, with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent.
• Experience in office administration, office management, or supervisory roles.
• Excellent organizational and time management skills.
• Strong customer service skills and professional communication abilities.
• Ability to work independently and collaboratively in a team environment.
• Self-motivated with strong problem-solving skills.

Responsibilities

• Process customer orders received by phone, email, internet, fax, and mail.
• Prepare and provide accurate customer quotes.
• Handle customer inquiries, returns, refunds, and order concerns.
• Ensure a positive customer experience throughout the order lifecycle.
• Invoice customers accurately and in a timely manner.
• Identify opportunities to improve customer communication, products, packaging, and shipping procedures.
• Maintain organized office records and filing systems.
• Coordinate software updates and support office technology needs.
• Maintain and update production priority logs and spreadsheets.
• Follow established company procedures for order creation, modifications, invoicing, and documentation.
• Keep accurate records of transportation requests and delivery schedules.
• Manage product, supply, and consumable inventories.
• Monitor inventory levels to prevent stock shortages and missed sales opportunities.
• Verify receipt of incoming supplies and materials.
• Coordinate deliveries and communicate inventory needs with production and warehouse teams.
• Ensure production staff are informed of new orders, order changes, and inventory requirements.
• Assist with accounts receivable and light bookkeeping functions.
• Monitor compliance-related charges and provide documentation to resolve discrepancies.
• Manage support office staff.
• Delegate clerical and administrative responsibilities as appropriate.
• Identify opportunities to improve efficiency and administrative processes.
• Provide support to other business operations as needed.

Skills

Strong organizational skills

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Google Sheets

Job description

Gertens Family of Businesses seeks an organized Office Manager to oversee daily office operations for JRK Seed, handling customer orders and supporting the sales fulfillment process from order to delivery.

The role coordinates shipping, maintains inventory records, and assists production and warehouse communication. A strong background in office admin and customer service is preferred, with proficiency in Microsoft Office.