Office Manager - Insurance Agency Operations

ABT Insurance; Duluth (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

ABT Insurance Services seeks an experienced Office Manager to oversee daily agency operations and support department leaders in maintaining accountability, efficiency, and service standards. The role emphasizes coordinating people, processes, and resources to ensure timely, accurate work.

The ideal candidate is organized, proactive, and comfortable following through on expectations, with experience in an insurance environment preferred.

Qualifications

• Experience in an insurance agency or related environment is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to coordinate cross-functional teams and processes.

Responsibilities

• Oversee daily office operations and administrative functions.
• Ensure policies, SOPs, and procedures are consistently followed.
• Support managers in monitoring productivity and service standards.
• Track projects, deadlines, and action items; escalate issues as needed.
• Coordinate vendors, supplies, equipment, and facilities.
• Identify process improvements and assist leadership with implementation.
• Coordinate onboarding/offboarding, documentation, training schedules, and access setup.

Skills

Organization

Communication

Team leadership

Education

High school diploma or equivalent

Tools

MS Office

Job description

ABT Insurance Services is seeking an experienced Office Manager to oversee daily agency operations, support department managers, and maintain consistent standards for accountability, efficiency, and service.

The ideal candidate is organized, proactive, and comfortable following through on expectations. This position requires someone who can coordinate people, processes, and resources while ensuring that assigned work is completed accurately and on time.

Experience in an insurance agency, brokerage, MGA, underwriting office, risk management firm, or similar insurance environment is preferred.

Key Responsibilities

Agency Operations & Administration

• Oversee daily office operations and administrative functions.
• Ensure company policies, procedures, and standard operating procedures (SOPs) are consistently followed.
• Support department managers in monitoring productivity, addressing workflow bottlenecks, and maintaining service standards.
• Track assigned projects, deadlines, and action items; follow up on outstanding work and bring unresolved issues to leadership.
• Coordinate vendors, office supplies, equipment, facilities, and other operational resources.
• Identify process improvements and assist leadership with implementation.

Human Resources & Employee Support

• Coordinate onboarding and offboarding, including required documentation, training schedules, and account setup or removal requests.
• Maintain accurate personnel files, training documentation, and employee licensing records.
• Assist with recruiting, interview scheduling, and candidate communications.
• Coordinate employee meetings and performance review schedules.
• Serve as the internal liaison between employees, management, and the company's external HR provider.
• Handle employee and company information with discretion and strict confidentiality.

Compliance & Process Management

• Track insurance licenses, certifications, continuing education requirements, and related deadlines.
• Monitor adherence to established administrative procedures and documentation standards.
• Verify that required records and assigned tasks are complete; follow up on missing information or overdue items.
• Report procedural gaps and recurring issues to leadership and coordinate corrective follow-through.
• Support consistent accountability across departments.

What We're Looking For

• A process-driven professional who turns expectations into completed work.
• A confident leader who communicates respectfully and addresses issues promptly.
• A dependable, proactive individual who takes ownership and follows through.
• Someone who handles changing priorities and employee concerns with composure.
• A commitment to accuracy, accountability, confidentiality, and continuous improvement.

This position offers an experienced professional the opportunity to strengthen agency operations, support employees and department leaders, and contribute to ABT's continued growth.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.