Office Manager III

UF Health; Florida; On-site; USD 60,000 - 85,000; Full time

Job summary

UF Health is seeking an Office Manager III to lead and manage two or more clinics or a large departmental practice, supervising 20+ employees and all clinical and non-clinical activities. The role focuses on delivering exemplary patient care and outstanding customer service across the office team.

Under the supervision of the Ambulatory Administrator or Director, you will oversee day-to-day operations, personnel, and patient finances, drive quality improvement, and participate in hiring,

Qualifications

• 3 years supervisory experience required.
• 3 years operational experience in an ambulatory practice setting required.
• 2 years clinical background preferred.

Responsibilities

• Oversees the day-to-day operations of the practice, with guidance from the Ambulatory Administrator.
• Manages personnel, supplies, equipment, and patient financial interactions including copayments and cash handling.
• Implements systems to standardize communications between offices and establish clear responsibilities and expectations.

Skills

Supervisory experience

Operational ambulatory experience

Clinical background

Job description

Overview

Description:

In consultation with the Medical Director and under the supervision of the Ambulatory Administrator or Director, the Office
Manager III leads and manages either 2 or more clinics or has 20+ employees and all clinical and non-clinical activities of
one - four departmental practices or satellite practices. Successfully leads and manages team to provide exemplary quality patient care and deliver excellent customer service by all office/department staff.

Responsibilities

Job Requirement:

Oversees the day-to-day operations of the practice, with
guidance from the Ambulatory Administrator. Responsible for
the management of personnel, supplies, equipment, and
patient financial interactions to include collection of copayments,
co-insurance and cash handling. Implement
system to standardize the quality of communications between
offices by establishing clear responsibilities and consistent
expectations, provide regular fair and constructive feedback.

Participates as an active care team member in the
coordination of patient care.

Provides supervision for the non-provider staff, to include
organizing work assignments, counseling, problem solving,
scheduling, and productivity monitoring, evaluating
performance, implementing performance improvement
projects, and maintaining payroll functions.

Performs management duties to include participating in the
hiring process, monitoring staff qualifications, staff orientation,
staff training and scheduling. Ensure training and job competencies are completed prior to deployment.

Routinely conducts staff meetings to discuss operations, staff issues and customer satisfaction; reviews new policies and procedures; and shares general information.

Provides oversight of fiscal policies and procedures to include billing compliance, fiscal goals, cash handling functions, coding and encounter form processing.

Resolves medical/administrative problems and patient complaints through the facilitation of excellent lines of communication between staff and providers under the direction of the Ambulatory Administrator.

Implements and maintains Quality Improvement programs,
proactively implements approved action plans to resolve problem areas, actively participates in goal setting for the practice and coordinates the efforts to meet the goals.

Maintains appropriate records, required documentation, and

employee files, including physician credentials and licensure documentation.

Assist with all clinical support functions including, but not
limited to registration, scheduling, and insurance coordination
of benefits, managed care, and collections.

Qualifications

Experience Requirements:

• 3 years- Supervisory experience - required
• 3 years- Operational experience in an ambulatory practice setting in the same or similar specialty - required
• 2 years - Clinical background - preferred

Education:

• High School Diploma or GED equivalent - required
• AA required or 2 years' experience required in leu of the AA Degree
• Bachelors - Healthcare Administration, Business or a related field - preferred

Travel:

Up to 25 %

UFJPI is an Equal Opportunity Employer and Drugfree Workplace