Office Manager - Horizon West

Nemours-Children; Windermere (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Nemours is seeking an Office Manager (Horizon West, Primary Care) in Central Florida for full-time employment. The role oversees day-to-day management of multiple practices, ensuring a patient-centered experience and a productive, compliant team environment.

The position includes staff supervision, scheduling coordination, budget monitoring, and front desk as needed, with travel to other primary care locations as required. Florida RN/LPN or Certified MA with supervisory experience highly valued.

Qualifications

• Associate Degree required or currently enrolled and actively pursuing an associate degree.
• State of Florida RN License, LPN license, with 3 years supervisory experience.
• Certified MA with 3 years supervisory experience may be considered in lieu of degree.
• Travel to other primary care locations as needed for coverage is required.

Responsibilities

• Select, orient, direct, and evaluate all clerical and clinical staff.
• Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success.
• Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for payroll submission in Kronos.
• Ensure appropriate staffing levels through coordination with associates and manager.
• Ensure a satisfying work experience for associates through Nemours Standards of Behavior; coach as needed and activate disciplinary process through manager.
• Serve as liaison for providers and associates to ensure communication.
• Develop and monitor department budgets; monitor department productivity measures.
• Process and track accounts payable and reimbursement requests.
• Monitor all front desk functions and fill-in at front desk; ensure cash reconciliation and month-end requirements.
• Monitor all clinical functions and seek input from providers as needed.
• Monitor and approve all medical and non-medical supply and equipment purchases.
• Maintain safe environment and ensure compliance with JCAHO, OSHA, CLIA requirements.
• Develop clerical and clinical performance goals; review with staff regularly.
• Other duties as assigned.

Skills

Staff supervision

Scheduling

Customer service

Budget monitoring

Education

Associate degree

RN/LPN license

Certified Medical Assistant

Tools

Kronos

Medical office software

Job description

Nemours is seeking an Office Manager (Horizon West, Primary Care), FULL-TIME, to join our Primary Care team.
Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for:Provide on-site, day-to-day management of multiple practices under the direction of the Practice Manager, and in collaboration with providers, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.

• Select, orient, direct, and evaluate all clerical and clinical staff.
• Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success. Represent and demonstrate a commitment to excellence in customer service.
• Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager.
• Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior. Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted.
• Serve as liaison for providers and associates to ensure appropriate communication.
• In collaboration with the Practice Manager, develop and monitor department's capital and operating budgets. Monitor department productivity measures.
• Process and track accounts payable and reimbursement requests. Identify opportunities for improved financial performance and implement action plans.
• Monitor all front desk functions and fill-in at front desk, as needed. Maintain hands-on knowledge of registration (check-in/check-out), appointment scheduling, daily cash reconciliation and bank deposits. Ensure work queues are up to date and all month-end financial requirements are met.
• Monitor all clinical functions and seeking input from providers, as needed.
• Monitor and approve all medical and non-medical supply and equipment purchases.
• Maintain a safe and attractive environment while meeting all JCAHO, OSHA, CLIA, etc. requirement. Overseefacility for housekeeping, fire safety, equipment.
• Development clerical and clinical individual performance goals on an annual basis. Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance.
• Other duties as assigned.

Job Requirements

• Associate Degree required or currently enrolled and actively pursuing an associate degree.
• State of Florida RN License, LPN license, with 3 years supervisory experience.
• Certified MA with 3 years supervisory experience may be considered in lieu of degree.
• Travel to other primary care locationsas needed forcoverage is required.