Office Manager - Highlands Family Practice

UPMC; Lancaster (Lancaster County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC is seeking a full-time Office Manager for Highlands Family Practice in Lancaster. You’ll support day-to-day operations, oversee scheduling templates, inventory, ordering, and equipment maintenance to ensure a seamless patient experience.

This role reports to the Practice Manager, involves coordinating staff, maintaining policies, and providing administrative support with a patient-centric approach. Mon-Fri, no weekends; travel minimal to other local locations as needed.

Qualifications

• Bachelor's or Associate + healthcare/management experience or High School + 3 years healthcare/management experience
• Previous clinical experience is preferred
• Act 34 licensure/certifications are required

Responsibilities

• Coordinate provider scheduling and templates.
• Oversee operational processes and daily administrative functions.
• Manage supply inventory and ordering for the practice.
• Coordinate equipment maintenance for the department.
• Maintain patient-centric culture and respond to patient issues.
• Communicate with Practice Manager on personnel, supplies, and issues.
• Ensure scheduling and templates support timely patient access.
• Assist with policy adherence and department procedures.

Skills

Scheduling coordination

Inventory management

Administrative support

Policy compliance

Education

Bachelor's in Health Care or Business

Associate's in Health Care or Business

High School Diploma with relevant experience

Job description

Join our team of Life Changers! UPMC is hiring a full-time Office Manager to support our Highlands Family Practice team/office in Lancaster.

Shift/Hours: Monday-Friday, 8:00am-4:30pm - No weekends or holidays!

Travel: Minimal travel (up to 10%) - May need to travel to other local locations to attend medical group meetings. Manager will discuss further during interview process.

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose

Serves as a key operational partner for the Center, ensuring the efficient and organized day-to-day management of clinical and administrative services. This role coordinates provider scheduling and templates, oversees operational processes, supports the Director with daily administrative functions, manages supply inventory and ordering, and facilitates equipment maintenance to promote a seamless experience for patients, providers, and staff.

Responsibilities

• Anticipate scheduling issues when members of the staff are not scheduled.
• Coordinate and staff laser templates, ensuring that patients are properly scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
• Order all supplies and services as needed for this practice.
• Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.

Qualifications

• Bachelor's Degree in Health Care or Business + 1 year healthcare or management experience
  • OR Associate's Degree in Health Care or Business + 2 years of healthcare experience or 1 year of management experience
  • OR High School Diploma +3 years healthcare experience or 1 year of management experience
• Previous clinical experience preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran