Office Manager - Floater

Coast Dental & Orthodontics; Daytona Beach (FL); On-site; USD 33,000 - 42,000; Full time

Job summary

Coast Dental & Orthodontics in Daytona Beach is seeking a proactive Front Office professional to lead front desk operations, greet patients, schedule appointments, collect payments and verify insurance. The role emphasizes teamwork and accuracy within a busy dental practice location.

The ideal candidate has an associate degree or equivalent, strong communication skills, and experience with dental office software such as EagleSoft.

Qualifications

• Associate's Degree in business or equivalent; three years working experience.
• Working knowledge of front and back office healthcare operations.
• Strong communication and time management skills.

Responsibilities

• Hire, train and manage performance of office team members.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables and collections.
• Ensure daily deposits and petty cash control.
• Train staff on patient financing and ensure productive office schedule.
• Provide effective communication between front and back offices and corporate.
• Travel to various locations based upon practice need.
• All other duties as assigned.

Skills

Effective communication

Time management

Leadership

Customer service

Education

Associate's Degree in business

Tools

Microsoft Office (Word, Excel)

Dental office software (EagleSoft)

Internet Explorer

Job description

Job Details

Job Location: FL Daytona - Daytona Beach, FL 32114

Position Type: Front Office

Education Level: 2 Year Degree

Duties and Responsibilities

• Hire, train and manage performance of office team members.
• Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Ensure office is secure at all times as assigned key holder.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via the telephone and in person.
• Train and hold team accountable for building a productive office schedule.
• Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
• Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
• Train staff or arrange training, as needed.
• Assure timeliness and accuracy of paperwork.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversight of supplies and inventory for the office and assure cost effectiveness.
• Retention of staff and patients (turnover number).
• Assure safety – workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
• Complete Monthly Check List (completed and assurance all areas are up to date.)
• Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)
• Travel to various locations based upon practice need.
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Positive attitude (motivation, team player).
• Appearance (professional, clean, neat, meets company standards).
• Knowledge of insurance processes.
• Professionalism and leadership.

Qualifications

• Associate's Degree in business, or equivalent, and three years working experience.
• Has a working knowledge of the front and back office healthcare operation.
• Effective communication and time management skills.
• Prior management experience strongly preferred.
• Understanding of general dental terminology.
• Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Office Word, Excel, and dental office software.
• Experience with EagleSoft preferred.