Office Manager - Evendale

Stock Yards Bank & Trust

Cincinnati (OH)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

401(K) with company match

ESOP

Medical insurance

Dental insurance

Vision insurance

Life/AD&D insurance

Employee Stock Purchase Plan

Employee Assistance Program

Job summary

Stock Yards Bancorp, Inc. in Cincinnati, OH is seeking an Office Manager to lead a Retail team and drive service excellence and needs-based selling. You will oversee branch operations, supervise staff, and develop talent to achieve goals.

The role emphasizes open customer relationships, new account openings, loan processing, and consultative selling while ensuring compliance with bank policies and procedures. Excellent communication and leadership are essential.

Qualifications

High School Diploma or GED required – BS/BA business related field preferred.
Graduate of Management Training Program or 3+ years of retail banking experience.
1+ years of lending experience and strong customer service skills.
Proficient PC skills including Word, Excel and Outlook; good communication abilities.

Responsibilities

Retain and expand current customer relationships.
Open new accounts, perform account maintenance, process and close loans.
Consultative selling - engage clients to uncover needs and offer solutions.
Supervise branch personnel; conduct performance appraisals and schedule staff.
Lead, coach and motivate team to meet service goals and compliance.

Skills

Communication skills

Organizational skills

Supervisory experience

Team motivation

Time management

Education

High School Diploma or GED

BS/BA business related field preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

Job Title: Office Manager

FLSA Status: Exempt

Department: Retail

Hours of Operation: Varies by office location, Saturdays by rotation

General Job Summary

Manage team to achieve assigned goals through exceptional service and needs based selling. Oversee office operations while supervising and developing staff.

Organizational Duties and Responsibilities

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities

Retain and expand current customer relationships
Open new accounts, perform account maintenance, process and close loans
Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
Lead, exemplify and coach to 212 commitment to service
Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency

Other Functions

Responsible for customer relations including complaints and inquiries
Responsible for office operational processes
Represent the bank at community functions
Other functions as required

Working Conditions

May work in an office, at a desk in a branch lobby and/or at a teller station when needed

Minimum Job Requirements

Education:

High School Diploma or GED Equivalent required – BS/BA business related field preferred

Experience

Graduate of Management Training Program or
3+ years of retail banking experience
1+ years of lending experience

Specific Skills

Computer proficiency including Microsoft Word, Excel, Outlook, Etc.
Ability to work in team environment and motivate others
Proven supervisory experience helpful
Professional appearance and demeanor
Good communication skills – both written and verbal
Organizational skills and time management
Ability to adapt to a changing environment
Demonstrate active listening skills
Practical application of policies and procedures
Ability to coordinate actions in relation to the actions of others
Ability to foresee problems and develop solutions

Supervisory Responsibility

Will supervise and develop staff

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits