Office Manager & Customer Experience Leader

Rollins, Inc.; Dublin (GA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Employee discounts

Industry-leading training program

Job summary

Bug House Pest Control is seeking a Customer Service Representative to serve as the critical link between our customers and service professionals. You will support day-to-day branch operations, maintain accuracy in reporting, and help ensure a high level of customer satisfaction.

The role requires 2–4 years of experience with Bug House Pest Control, proficiency with Pest Pac, Teams, SharePoint and Outlook, and a high-school diploma or equivalent.

Qualifications

• 2 to 4 years of experience with Bug House Pest Control; including experience in operational functions
• Excellent knowledge of Bug House systems such as Pest Pac, Teams, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required
• Self-motivated and able to work in a fast-paced environment
• Acts with integrity by keeping commitments
• Serves as a Bug House Brand Ambassador, always focusing on the highest level of professionalism and image standards
• Excellent organizational, problem-solving, and customer service skills
• Demonstrate coaching and development ability through strong written and verbal communication

Responsibilities

• Reflects our Mission: Protect, defend and enhance the homes and lives of each client
• Supervises office staff and office procedures, while reporting and tracking productivity
• Create a culture of learning, which coaching both current and new CSR staff members
• Handles customer complaint escalations for the branch
• Produces/Manage branch production reports
• Manages branch collections – credits and cancels accounts
• Participates in branch office staffing process with HR and Service Center Operations Manager

Skills

Customer service

Organizational skills

Communication

Education

High school diploma

Tools

Pest Pac

Teams

SharePoint

Outlook

Job description

Bug House Pest Control is seeking a Customer Service Representative to serve as the critical link between our customers and service professionals. You will support day-to-day branch operations, maintain accuracy in reporting, and help ensure a high level of customer satisfaction.

The role requires 2–4 years of experience with Bug House Pest Control, proficiency with Pest Pac, Teams, SharePoint and Outlook, and a high-school diploma or equivalent.