Office Manager & Billing Lead

ergon; Philadelphia (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision & Life Ins.

401(k) with company match

Paid time off (PTO)

Employee propane discount

Stability, growth opportunities

Job summary

Lampton Love, Inc. in Philadelphia, MS, is seeking an Office Manager to oversee daily administrative, customer service, and billing operations.

The role requires strong process management and data integrity across billing cycles and reporting, with extensive use of Cargas Energy software. The ideal candidate will have 3+ years in office management, experience with accounting tasks, and excellent communication and organizational skills.

Qualifications

• High school diploma or equivalent.
• 3+ years of office management or administrative experience.
• Experience in accounting, billing, accounts receivable, and basic bookkeeping.
• Experience with Cargas Energy or similar energy software preferred.
• Experience in the propane, fuel, or energy industry preferred.

Responsibilities

• Oversee daily office operations to ensure efficient workflow and compliance with policies.
• Supervise and support office and customer service staff; coordinate scheduling and internal communications.
• Maintain office policies, procedures, documentation, and regulatory records including safety and DOT requirements.
• Manage customer service operations, including account inquiries, payments, service requests, and issue resolution.
• Maintain accurate customer records, service histories, and data integrity for accounts, pricing, deliveries, and payments.
• Administer billing cycles, invoicing, accounts receivable, collections, and customer credit balances using Cargas Energy.
• Prepare, reconcile, and analyze daily, weekly, and monthly financial and operational reports; assist with month-end close.
• Serve as the primary office expert for Cargas Energy, including reporting, updates, and user training.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Leadership experience

Education

High school diploma or equivalent

Tools

Cargas Energy

Microsoft Office

Job description

Lampton Love, Inc. in Philadelphia, MS, is seeking an Office Manager to oversee daily administrative, customer service, and billing operations.

The role requires strong process management and data integrity across billing cycles and reporting, with extensive use of Cargas Energy software. The ideal candidate will have 3+ years in office management, experience with accounting tasks, and excellent communication and organizational skills.