Office Manager - $24.00-$28.00 | Fargo, ND

Express Employment Professionals - Cincinnati East; Fargo (ND); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Express Employment Professionals - Cincinnati East is seeking a detail-oriented Office Manager to lead and support a small operations team in a hands-on, player-coach role. You will supervise about five staff while actively handling day-to-day workflow and driving process excellence.

The ideal candidate will coach, develop employees, review orders for accuracy, and ensure proper routing to facilities. Strong organizational skills and proficiency with Microsoft Office are essential.

Qualifications

• Experience leading an office team and customer-service oriented leadership.
• Excellent attention to detail and high accuracy.
• Strong organizational and multitasking abilities.
• Clear communication and interpersonal skills.
• Positive coaching style and staff development.
• Proficiency with Microsoft Office; familiarity with Traction/EOS preferred.

Responsibilities

• Lead, coach, and support a team of approximately five office staff members.
• Review and proof customer orders for accuracy before processing.
• Ensure orders are routed to the correct manufacturing facility.
• Track orders from submission through completion.
• Process customer orders, invoices, and related paperwork.
• Verify factory invoices for accuracy and resolve discrepancies.
• Support the sales team by ensuring orders are complete and entered correctly.
• Assist in correcting order errors and resolving issues in a positive, solution‑focused manner.
• Maintain organized documentation and accurate records.
• Utilize Traction operating system to manage workflows and accountability.
• Develop and monitor scorecards for team performance and continuous improvement.
• Lead by example with a respectful, collaborative, and accountable environment.

Skills

Leadership

Attention to detail

Organizational skills

Communication

Mentoring

Microsoft Office

Traction / EOS experience

Tools

Microsoft Office Suite

Traction / EOS

Job description

Location: On-site

Schedule: Monday–Friday, 8:00 AM–5:00 PM (occasional 7:30 AM start)
Pay: $24.00–$28.00 per hour
Benefits: Full benefits package

Position Summary

We are seeking a detail-oriented and hands‑on Office Manager to lead and support our office operations team. This is a player‑coach role where you'll supervise a team of approximately five office employees while remaining actively involved in the day‑to‑day workflow. The ideal candidate is organized, accurate, positive, and enjoys developing people while ensuring operational excellence.

Key Responsibilities

• Lead, coach, and support a team of approximately five office staff members.
• Review and proof customer orders for accuracy before processing.
• Ensure orders are routed to the correct manufacturing facility.
• Track orders from submission through completion.
• Process customer orders, invoices, and related paperwork.
• Verify factory invoices for accuracy and resolve discrepancies.
• Support the sales team by ensuring orders are complete and entered correctly.
• Assist in correcting order errors and resolving issues in a positive, solution‑focused manner.
• Maintain organized documentation and accurate records.
• Utilize the company's Traction operating system to help manage workflows and accountability.
• Develop and monitor scorecards for team members to measure performance and drive continuous improvement.
• Lead by example while fostering a respectful, collaborative, and accountable work environment.

Qualifications

• Previous office management, operations, or customer service leadership experience.
• Strong attention to detail and a high level of accuracy.
• Excellent organizational and multitasking skills.
• Comfortable working with numbers, invoicing, and order processing.
• Strong communication and interpersonal skills.
• Positive coaching style with the ability to mentor and develop employees.
• Proficiency with Microsoft Office and business software; experience with Traction or EOS is a plus.

What We're Looking For

• A dependable leader who enjoys helping others succeed.
• Someone who takes ownership of processes and follows through on details.
• A team player who can balance leadership responsibilities with hands‑on operational work.
• A professional who leads with integrity, accountability, and respect.

Compensation & Benefits

• $24.00–$28.00 per hour, based on experience
• Full benefits package
• Stable Monday–Friday schedule
• Opportunity to make a meaningful impact on a growing team