Office Manager

Generator Supercenter; West Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Benefits after 60 days

Job summary

Generator Supercenter in West Springfield, MA is seeking an experienced Office Manager to oversee daily administrative operations and lead office staff. This full-time role focuses on designing policies, improving efficiency, and maintaining high performance in a fast-paced service environment.

You will recruit, onboard, and train new employees, manage timekeeping and payroll reporting, and serve as the main liaison with vendors and internal departments.

Qualifications

• Minimum 2 years of experience in office management or a related administrative leadership role.
• Strong organizational and multitasking skills in a fast-paced work environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Strong interpersonal and leadership skills to guide, support, and manage staff.

Responsibilities

• Oversee daily office operations, systems, and workflow to support company goals
• Review customer sales folders for accuracy and ensure all required documentation is complete
• Design and implement office policies and procedures to improve efficiency
• Recruit, onboard, and train new office employees
• Supervise and coach staff to ensure high performance, positive morale, and accountability
• Manage employee time and attendance tracking and payroll-related reporting
• Serve as the point of contact for vendors, suppliers, and internal departments
• Prepare reports, coordinate schedules, and ensure office supplies are stocked
• Contribute to a team environment by completing administrative tasks as needed

Skills

Organizational skills

Multitasking

Written and verbal communication

Interpersonal leadership

Attention to detail

Attendance

Confidentiality

Leadership

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Office Outlook

Microsoft Office PowerPoint

Job description

• A positive and collaborative work environment
• * offered after 60 days of employment
• Health insurance
• Paid time off

Benefits:

• A positive and collaborative work environment
• * offered after 60 days of employment
• Health insurance
• Paid time off

Office Manager

Full-Time | Monday–Friday | Leadership Opportunity in Growing Energy Company

Location: West Springfield, MA

Join the Nation’s #1 Generac Dealer

Generator Supercenter is North America’s leading Generac dealer, specializing in high-quality generator sales, turnkey installations, and ongoing service and maintenance. Our mission is to joyfully provide comfort and peace of mind for our customers, empower our team members with purpose and growth, and be a trusted partner to our suppliers.

We’re looking for an experienced Office Manager to help keep our operations running smoothly as we continue to grow.

Position Summary

As the Office Manager, you will oversee daily administrative operations, support company systems and procedures, and provide leadership to our office staff. You’ll play a key role in maintaining office efficiency and supporting a high-performance team culture in a fast-paced service environment.

Key Responsibilities

• Oversee daily office operations, systems, and workflow to support company goals
• Review customer sales folders for accuracy and ensure all required documentation is complete
• Design and implement office policies and procedures to improve efficiency
• Recruit, onboard, and train new office employees
• Supervise and coach staff to ensure high performance, positive morale, and accountability
• Manage employee time and attendance tracking and payroll-related reporting
• Serve as the point of contact for vendors, suppliers, and internal departments
• Prepare reports, coordinate schedules, and ensure office supplies are stocked
• Contribute to a team environment by completing administrative tasks as needed

Qualifications

• Minimum 2 years of experience in office management or a related administrative leadership role
• Strong organizational and multitasking skills in a fast-paced work environment
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to maintain confidentiality and handle sensitive information with professionalism
• Strong interpersonal and leadership skills to guide, support, and manage staff
• Attention to detail and a commitment to accuracy
• Must demonstrate regular and dependable attendance

Preferred Attributes

• Prior experience in the home services, construction, or energy sector
• Familiarity with CRM systems or scheduling software
• Adaptability and problem-solving mindset

Why Work at Generator Supercenter

• Join a mission-driven company with strong values and a people-first culture
• Career development opportunities in a high-demand industry
• Work with a national leader in backup power solutions
• Supportive team environment focused on excellence and integrity

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.