Office Manager

The Contractor Consultants; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Year-end bonus

Health insurance

Paid time off

Career development opportunities

Tech package

Uniforms

Referral bonuses

Life and disability insurance

Company events

Job summary

Glass Company in Saint Cloud, FL is seeking an Office Manager to coordinate operations and lead customer service excellence. You will be the professional face and operational heart of the business, handling order processing, payments, inventory, and client files.

This full-time role requires at least 3 years in office management or customer service within the glass or construction industries, a High School Diploma or GED, and strong arithmetic for payment processing.

Qualifications

• Minimum of 3 years in office management, administrative, or high-level customer service in glass, glazing, window, or construction-related industry.
• Prior glass industry knowledge and terminology are required.
• Strong mathematical proficiency for processing payments, orders, and basic calculations.

Responsibilities

• Direct all incoming customer interactions as the primary contact.
• Process orders and collect payments to keep workflows smooth.
• Coordinate inventory levels and return authorizations.
• Manage account documentation and client files with accuracy.
• Support field operations by coordinating with customers and installation teams.
• Resolve customer service issues to uphold the company’s reputation.

Skills

Office software

Customer service

Communication

Math for payments

Education

High School Diploma or GED

Tools

Accounting software

Job description

Office Manager – Coordinate Operations and Lead Customer Service Excellence

Job Overview

Company: Glass Company

Salary/Pay Rate: $40,000 to $50,000 per year plus Year-End Bonus.

Location: Saint Cloud, FL.

Job/Employment Type: Full Time.

Schedule: Monday - Friday.

Mandatory Licenses & Certifications: None Required.

The Opportunity

You will serve as the professional face and operational heart of our Company, managing the critical intersection of customer relations and office logistics. This role empowers you to streamline branch operations and ensure every client receives the high-standard service our family-oriented company is known for. You will play a vital part in maintaining the accuracy and efficiency that drives our continued growth.

How You Will Make An Impact

• Direct all incoming customer interactions with professionalism, serving as the primary point of contact for inquiries.
• Execute precise order processing and payment collections to ensure seamless financial and project workflows.
• Coordinate inventory levels and return authorizations to maintain branch operational excellence.
• Manage account documentation and client files with a high degree of mathematical accuracy and attention to detail.
• Support field operations by facilitating clear communication between customers and the installation teams.
• Resolve complex customer service issues with patience and care to uphold the company’s reputation.

Required Qualifications & Experience

• Minimum of 3 years of office management, administrative, or high-level customer service experience within the glass, glazing, window, or construction-related industry.
• Prior experience in the glass industry is required; candidates must understand basic glass, glazing, window, or installation terminology and workflows.
• High School Diploma or GED.
• Strong mathematical proficiency for processing payments, orders, measurements, and basic construction-related calculations.
• Proven ability to coordinate office operations while supporting field crews, installers, customers, and vendors.
• Experience handling order processing, customer documentation, payment collection, scheduling, and service communication in a fast-paced office environment.

Preferred Qualifications & Experience

• Demonstrated self-motivation and the ability to work independently in a fast-paced office environment.
• Advanced proficiency in office software and digital account management systems.
• Personable communication style with a track record of building strong client relationships.

Compensation & Benefits

• Competitive annual salary with year-end bonus opportunities.
• Comprehensive medical, dental, and vision insurance including Health Savings Account (HSA) options.
• Paid time off
• Access to career development and professional training opportunities.
• Company-provided technology package and uniforms.
• Access to employee referral bonuses and life and disability insurance options.
• Engagement in company events, annual trips, and employee reward programs.

About Us

We are a premier provider of glazing solutions, fostering a supportive family atmosphere where every employee is valued. We prioritize your growth through dedicated training and a culture built on excellence and mutual respect.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.