Office Manager

Two Maids; The Villages (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

An established industry player is seeking an Office Manager to lead their operations in The Villages, FL. This role involves overseeing daily office activities, ensuring compliance with company standards, and delivering exceptional customer service. The ideal candidate will possess strong communication skills, effective problem-solving abilities, and a knack for organization. Join a supportive and uplifting company culture where your contributions will empower both customers and team members alike. If you are ready to take on a leadership role in a dynamic environment, this opportunity is perfect for you!

Benefits

Performance Bonus

Additional Benefits

Qualifications

• Must be 21 years of age or older.
• Experience in a Retail or Service based organization is a plus.
• Must satisfactorily complete a nationwide criminal background check.

Responsibilities

• Oversee and manage all aspects of personnel decisions.
• Deliver exceptional customer service and ensure client satisfaction.
• Manage scheduling and customer relationship management.

Skills

Verbal Communication

Written Communication

Conflict Resolution

Problem-Solving

Organization

Time Management

Education

High School Diploma

Some College Education

College Degree

Tools

CRM Software

Job description

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Experience Manager | New Opportunity Driver | Strategic Thought Leader | Owner

• Bonus based on performance
• Additional benefits available

We are actively looking for a great candidate to be our next Office Manager!

Position Summary

Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost control, employee retention, customer satisfaction and cleaning quality. Overall, this job title performs and/or monitors all day to day decisions within the Office Location.

Key Responsibilities Summary

• Uphold and follow Two Maids General Standards to maintain consistent quality and performance.
• Ensure full understanding and compliance with all company policies, procedures, standards, guidelines, and training programs.
• Oversee and manage all aspects of personnel decisions, including hiring, terminations, disciplinary actions, and employee motivation.
• Lead and participate actively in training initiatives, including New Hire Orientation and hands-on field training within client homes.
• Deliver exceptional customer service, ensuring high levels of client satisfaction across the office location.
• Provide direct support for sales efforts through phone, email, and in-person interactions, building strong customer relationships.
• Manage scheduling and customer relationship management (CRM) using the Two Maids software system.
• Oversee, monitor, and manage employee compensation, ensuring accurate reporting and distribution of payments.
• Ensure quality control across all office and field operations, including the oversight of house cleanings and office processes.
• Maintain proper organization and secure storage of customer and employee records.
• Monitor and manage cleaning supplies, office equipment, and ensure proper maintenance of office infrastructure.
• Oversee and maintain the office's IT systems, ensuring smooth technological operations.
• Provide on-the-ground marketing support, engaging directly with the local community to promote services.
• Ensure office cleanliness and uphold a professional and organized work environment.

Job Requirements:

• Must be 21 years of age or older
• Must be available from 7:30 AM - 5:00 PM, Monday - Friday
• Must possess strong verbal and written communication skills.
• Must have a neat, safe and well-maintained automobile
• Must be effective in conflict resolution and problem-solving
• Must demonstrate good organization and time management
• Must possess high school diploma or higher
• College degree preferred but some college education can be accepted
• Must satisfactorily complete a nationwide criminal background check
• Experience in a Retail or Service based organization a plus

.

Job Type: Full-time

Starting Salary: $32,000.00-$36,000.00 year plus Potential Bonuses

Job Location: The Villages, FL

Required Experience

Managerial: Must have at least 1 year in a similar role

Compensation: $32,000.00 - $36,000.00 per year

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At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone's role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.

Required

Preferred

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Consumer Services

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