Office Manager

Quest, Inc.; Apopka (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player dedicated to empowering individuals with disabilities is seeking a motivated and organized individual to join their team. In this role, you will serve as a vital communication link between families, service providers, and support coordinators, ensuring seamless service delivery. Your responsibilities will include managing reception duties, coordinating meetings, and maintaining essential documentation. If you are passionate about making a difference and possess strong organizational and communication skills, this opportunity will allow you to contribute to a meaningful mission while growing in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K) with Company Match

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Flexible Spending Accounts

Employee Assistance Program (EAP)

Student Loan Repayment

Qualifications

• High school diploma required; 1 year experience with office machines preferred.
• Must effectively communicate in English and provide superior customer service.

Responsibilities

• Serve as liaison with families and service providers regarding client services.
• Manage reception duties, including greeting guests and processing mail.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Microsoft Office

Education

High School Diploma

Tools

Office Machines

Microsoft Office Suite

Job description

Posted Thursday, December 26, 2024 at 5:00 AM

Company Overview:
Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team.

Company Values, Mission, and Vision:
At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities.

Benefits:
Quest, Inc. provides medical, dental, vision, accident, prescription drug, flexible spending accounts, 401(K) with company match, PTO, life insurance, disability insurance, EAP, and student loan repayment.

Responsibilities:

• Serve as liaison for Quest in communication with families, service providers, and support coordinators regarding services provided by the facility.
• Provide reception duties for the facility during operating hours including greeting guests, ensuring completion of sign in/out procedures, answering phones, processing mail/fax, and providing direction to visitors/staff.
• Manage collection of annual client Support Plans (SP), enter plans in the electronic system, and coordinate with applicable facility management on entering training/service objectives and interventions.
• Coordinate setting of IPP meetings for clients, including setting dates of meetings, coordinating with all parties, and sending out communication documentation.
• Process necessary facility operational paperwork including attendance tracking, transportation logs, labor entry, and other assigned administrative tasks.
• Work in conjunction with the Quest Accounting department to ensure service authorizations are received and accurate.
• Maintain inventory of office supplies and complete all facility ordering.
• Collect and enter necessary paperwork related to client intake, and coordinate with the Director on admission decisions/process.
• Obtain, monitor, and compile required annual client forms and maintain a central file.
• Complete all monthly safety requirements of Quest and regulatory bodies.
• Maintain a presentable, clean, and safe work environment at all times.
• Follow all Quest policies and procedures.
• Meet all training/meeting obligations.
• Perform other duties as assigned by supervisor.

Qualifications:

• High school diploma and must be 18 years or older required.
• 1 year experience in use of various office machines and Microsoft Office computer programs preferred.
• Florida Driver’s License with no more than two moving violations in the past three years.
• Able to work in the US and not require Visa Sponsorship from our company now or in the future.
• Effectively communicate at all levels, write, and speak English using acceptable grammar, punctuation, and spelling.
• Understand and follow multiple steps written and verbal instructions in English without assistance or supervision.
• Organize and prioritize workflow to meet deadlines.
• Work independently without constant supervision and complete work tasks in a timely manner.
• Provide superior customer service to all customers.
• Convey a positive and professional image to visitors and staff.
• Efficiently answer multiple phone lines accurately and distribute to the correct extension, utilizing the voicemail system.

Equal Opportunity Employer/Disability/Veterans