Office Manager

Sugarbushsoaring; Sugarbush (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A recreational organization in New York is hiring an Office Manager to oversee daily office operations, manage customer interactions for scenic rides, and support administrative tasks. The ideal candidate should have a positive attitude, interpersonal skills, and at least 2 years of office administration experience. Responsibilities include scheduling, invoicing, onboarding employees, and maintaining office supplies. This role offers a dynamic work environment with flexible hours.

Qualifications

• Minimum of 2 years of experience in office administration or managerial role.
• Pleasant and positive attitude.
• Ability to handle multiple tasks in a dynamic environment.

Responsibilities

• Manage bookings for scenic rides via phone, email, and in person.
• Oversee office procedures and maintain an organized workspace.
• Handle basic accounting tasks and month-end reporting.
• Onboard new employees and maintain personnel records.

Skills

Interpersonal skills

Communication skills

Organization

Initiative

Marketing or social media experience

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

QuickBooks

Job description

Seasonal (Mid‑May through October), Full‑time (flexible days but will include some weekends depending on shifts)

The Office Manager is responsible for ensuring the smooth, efficient, and professional operation of the office environment. This is a highly visible position, serving as the central point of contact for scenic ride customers, club members, students, and staff. The Office Manager supports the administrative needs of SSA and is critical to the success of the organization.

Key Responsibilities

Customers

• Scenic Rides
  • Respond to requests to book scenic rides via telephone, email and in person
  • Greet guests on arrival, familiarize them with the airfield and safety protocols while on the property
  • Take payment and direct to the flight line
• Instruction
  • Schedule flight instruction
  • Respond to requests for information on instruction
• Greet arriving transient aircraft, record aircraft info, charging parking fees as applicable

Membership

• Respond to members’ requests including scheduling instruction and account questions
• Respond to requests for information on new membership, onboard new members, ensuring administrative processes are adhered to

Fuel Farm

• Take weekly fuel tank reading, record on fuel report and invoice sales in QuickBooks
• Ensure adherence to legal requirements

Office Support

• Oversee and organize general office procedures, including filing systems and correspondence
• Manage the maintenance of the office space, ensuring a safe and organized work environment
• Monitor and order merchandise, snack bar & office supplies, aircraft parts, and equipment necessary for daily operations, ensuring cost-effectiveness.

Finance & Budget

• Handle basic accounting tasks such as processing invoices, managing petty cash, tracking expenses, and assisting with budget monitoring.
• Month‑end reporting and credit card reconciliation
• Day sheets
  • Input daily flight report and invoice customers through QuickBooks

Human Resources

• Onboard new employees, maintain personnel records, coordinate staff schedules, and submit biweekly timesheets.

Qualifications

• Proven experience (2 years minimum) working in an office administration and/or managerial role.

Skills

• A pleasant, positive attitude
• Great interpersonal skills with the desire to be part of a strong team
• Comfortable working with youth and a genuine desire to work with and support them
• Excellent verbal and written communication skills with exceptional attention to detail
• Independent judgment and initiative to handle occasional out‑of‑the‑ordinary situations
• Marketing and/or social media background or experience is a plus
• The ability to think quickly, smile often, and laugh at the absurd is mandatory!

Education:

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Ideal Candidate Profile

The ideal candidate is a highly organized, dependable professional who can manage multiple tasks while maintaining a positive and friendly demeanor. They should be self‑motivated and work well independently. Sugarbush Soaring is a fun organization with a growing youth program and strong community spirit. The ideal candidate should be willing to jump in, take initiative and make the most of an exciting and dynamic work environment. An aviation background is not required but is certainly a bonus!