Flight School Manager (On Site)

Kitty Hawk Kites, Inc.; Nags Head (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Kitty Hawk Kites, Inc is seeking a Flight School Manager to oversee daily operations, training programs, and profitability across Jockey’s Ridge and remote sites. You’ll lead instructors, manage scheduling, payroll, and policy implementation while ensuring safety and customer satisfaction.

The role requires coordinating across multiple locations, developing growth strategies, and maintaining relationships with park staff and regulatory bodies.

Qualifications

• Requires a four-year degree or equivalent experience; strong leadership and operations background.
• Experience with training programs, scheduling, payroll, and budgeting preferred.
• Ability to collaborate with park staff, pilots, and partner operators.

Responsibilities

• Oversee daily flight school operations and staff performance.
• Develop and execute training programs and marketing plans.
• Maintain equipment and maintenance logs; ensure safety compliance.
• Manage hiring, training, firing and performance reviews.
• Develop pricing, sales forecasts and department budgets.
• Coordinate with outlying locations for seamless program delivery.
• Close out daily financials and deposits; ensure proper documentation.

Skills

Reading & interpretation

Customer relations

Public speaking

Policy development

Sales & budgeting

Team leadership

Staff training

Scheduling & payroll

Operations management

Education

Four-year college or university certificate

2–4 years related experience

Job description

The Flight School Manager manages the daily operations of the Flight School; instructor training; maintenance of equipment and maintenance logs; teaching and teaching programs; sales of lessons and equipment; hiring, training, firing; scheduling and payroll control; and reservations. Ensure optimal utilization of equipment, staff and resources and maximize sales and profitability. Focused primarily on the operations at Jockey’s Ridge State Park with supporting roles at other flight operations to include the Cotton Gin, Beaufort, and Morningside flight parks in addition any new flight parks that may come online.

Essential Duties and Responsibilities

• Daily operations of flight school
• Direction and future growth
• Work closely with outlying locations and Recreation Manager
• Develop & execute new training programs.
• Maintain excellent relationship with park staff, USHPA, PASA, RRRG, FAA, other operators and pilots at KHK flying sites and schools
• Maintain & build excellent customer relationships.
• Create and monitor sales budgets for flight school
• Create and enforce Flight School policy and procedures
• Enforce all KHK policies and procedures.
• Help develop and execute the departments' marketing plan.
• Develop and execute an operating, staffing and payroll plan.
• Make specific recommendations on pricing.
• Make advertising recommendations.
• Develop & implement appropriate training materials, aids, and programs for customers and staff.
• Keep sales statistics on key products and report on statistics.
• Supervise school operations day to day.
• Do hill or tandem training and perform whatever functions are required for an efficient operation.
• Maintain all equipment and keep maintenance logs.
• Sales of lessons, equipment and accessories.
• Close out cash register, make deposits and turn in close out paperwork daily.
• Responsible for hiring, training, firing.
• Work closely with tandem, Beaufort, Morningside and other outlying programs so there is seamless interaction between the programs.
• During off season, develop and implement training programs and department initiatives.
• Comply with PASA and insurance requirements
• Help administer KHK Waiver auditing program
• Expected to work a 6 day week mid June to mid September.

Education, & Experience

• Four-year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience

Supervisory Responsibilities

• There are supervisory responsibilities involved with this position. This position directly supervises the hill instructors. Generally, this position supervises 2-20 people. (this number is subject to change)

Skills

• Ability to read, analyze, and interpret the most complex documents
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to write speeches and articles using original or innovative techniques or style
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or board of directors
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.
• Ability to deal with a variety of abstract and concrete variables.

Working Conditions

• The work environment for this position is generally an indoor controlled environment. Noise level is moderate; expect noises like office machines and light traffic.
• May be requested to work overtime and weekends during the company’s in-season time period.

• May be requested to drive company vehicle to other locations.

Physical Requirements

• About 1/3 of one's time will be spent climbing, balancing, stooping, kneeling, crouching or crawling. One-third to two-thirds of one's time will be spent standing, walking, sitting, and reaching. About 2/3 of one's time will be spent using one's hands to finger, handle or feel, as well as talking or hearing. Expect to lift up to 25 lbs on a regular basis. Vision required: close, color, peripheral, depth perception and ability to adjust focus. Some other physical demands come from continuous computer work, cash register work, sales floor work, events work, and mail order work.

Kitty Hawk Kites, Inc is an Equal Opportunity Employer.

Department: Kitty Hawk Kites
This is a management position
This is a full time position