Office Manager

Justice Resource Institute; Salem (MA); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Bilingual bonus

License reimbursement

Medical benefits

401K and pension

Tuition reimbursement

Wellness programs

Generous PTO

Job summary

Justice Resource Institute in Massachusetts is seeking a compassionate Office Manager to oversee day-to-day administrative operations of our behavioral health facility, supporting clinicians and staff while ensuring a welcoming, respectful experience for clients and families. The role requires strong organization, discretion, and trauma-informed service.

Compensation ranges from $19 to $33 per hour, with bilingual bonus opportunities and comprehensive benefits; a valid driver’s license and

Qualifications

• 3–5 years of HR, office management or administrative experience.
• Excellent interpersonal and communication skills.
• Strong computer skills across multiple applications.
• Must be able to travel between sites and hold a valid driver’s license.
• Background and driving record checks will be performed.

Responsibilities

• Manage daily front-office operations and administrative workflows.
• Welcome clients, families, visitors, and referral partners professionally.
• Maintain accurate client records and ensure timely documentation.
• Verify insurance information and assist with billing, authorizations, and payments.
• Prepare reports and track office metrics.
• Help develop and improve office procedures to boost efficiency.
• Ensure HIPAA compliance and safety protocols.

Skills

Interpersonal skills

Computer skills

Independent work style

Driver's license

Education

Bachelor’s degree in human resources or related field

Job description

Are you the Office Manager we have been looking for? In this position, you will be able to convey your passion for helping others with a dynamic team by bringing an energetic and positive approach in support of our staff and youth.

JRI’s Children’s Friend and Family Services is seeking a compassionate, organized, and dependable Office Manager to oversee the day-to-day administrative operations of our mental health facility. The Office Manager will help ensure that clients receive a welcoming, respectful, and efficient experience while supporting clinicians and administrative staff.

The ideal candidate is highly organized, discreet, comfortable working in a behavioral health setting, and committed to maintaining a calm, trauma-informed, and client-centered environment. Our mission is to ensure they can access the vital services necessary for them to flourish at home, in school, and within their communities.

Compensation

The pay range for this position is $19.00 to $33.00 per hour. The listed range reflects what we reasonably and in good faith expect to pay for this role at the time of posting the position. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications and qualifications. This range may be modified in the future.

In this position, you will:

• Manage daily front-office operations and administrative workflows.
• Welcome clients, families, visitors, and referral partners in a professional and compassionate manner.
• Maintain accurate client records and ensure timely documentation.
• Handle phone calls, correspondence, referrals, and general inquiries.
• Verify insurance information and assist with billing, authorizations, and payment processes.
• Monitor office supplies, equipment, and facility needs.
• Coordinate communication among clients, clinicians, leadership, and external providers.
• Support compliance with HIPAA, privacy regulations, facility policies, and applicable state requirements.
• Prepare reports, track office metrics, and assist with administrative audits.
• Help develop and improve office procedures to enhance efficiency and client care.
• Respond appropriately to sensitive or urgent situations and follow established safety protocols.
• Perform other administrative duties as assigned.
• Process and maintain all required State and Local Building Inspections.
• Support the office Admin Assistant in all office related tasks and systems.
• Safeguard the privacy and confidentiality of employee information in accordance with all relevant regulations.

Why JRI?

• Be who you are! JRI is committed to creating a workplace built on respect, collaboration, and opportunity, where every employee is valued and supported in making a meaningful impact.
• We offer a $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

Requirements:

• Must be 21 years or older.
• Bachelor’s degree in human resources or related field preferred but not required.
• 3 – 5 years prior human resource, office management and/or administrative experience.
• Exceptional interpersonal and communication skills.
• Excellent computer skills using a variety of applications and programs along with the ability to quickly learn additional tools.
• Experience and comfort working in a health and human service environment.
• Strong organizational skills and attention to detail.
• Ability to work independently in a fast-paced environment.
• A valid driver’s license and the ability to travel between sites.
• Background and driving record checks will be performed.

At JRI, we are committed to fostering a workplace where every team member feels valued and respected. We believe that a culture built on mutual respect, collaboration, and opportunity allows our staff to thrive and do their best work. By supporting one another and recognizing each person's contributions, we create an environment where people can grow, develop their skills, and make a meaningful impact in the communities we serve. JRI is an equal opportunity employer.

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Qualifications

Education

Preferred

Bachelors or better.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.