Office Manager

Edison Landscaping; Raleigh (NC); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Edison Landscaping is a residential landscape maintenance and projects company based in the Raleigh area. We are hiring an Office Manager to run daily office operations, including payroll, billing, scheduling, and customer communications.

You will be the first point of contact for customers and field teams, reporting directly to the General Manager. This hands-on role requires experience in office operations, CRM usage, and payroll processing.

Qualifications

• Prior experience in office management, bookkeeping, payroll, or administrative operations.
• Experience with payroll processing and basic reconciliation (ADP).
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar).
• CRM experience preferred (Front and/or Service Autopilot); training provided.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.

Responsibilities

• Maintain the CRM across 400+ maintenance accounts: pricing, estimates, quotes, work orders, and account documentation
• Coordinate site visits and quoting appointments with Account Managers, and work cross-functionally to prepare lawn care supplemental estimates
• Schedule and manage field team routes to minimize downtime
• Serve as the primary phone and email contact for the office, answering calls and managing the shared inbox
• Respond to customer inquiries, scope questions, and service concerns, and see issues through to resolution
• Prepare and distribute weekly service updates and monthly account reports
• Coordinate with the Account Managers on customer issues and service improvements
• Process payroll each pay cycle based on hours submitted by field managers
• Complete end-of-month financial reconciliation and reconcile credit card/business expenses
• Maintain accurate financial and account records
• Manage the monthly billing cycle and accounts receivable, following up on outstanding invoices; particularly on project-based billing
• Set up and close out work orders, and manage customer service agreements

Skills

Time management

Organization

Communication skills

Multitasking

Customer service

Independent work

Tools

Google Workspace

Front CRM

Service Autopilot

ADP payroll

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Edison Landscaping | Raleigh, NC | In-Person Full-Time | $26-$30/hr |

Schedule: Monday-Friday, 8:00am-5:00pm (dependent)

Edison Landscaping is a residential landscape maintenance and projects company based in the Raleigh area. We're hiring an Office Manager to run daily office operations: payroll, billing, scheduling, and customer communications — and to be the first point of contact for our customers and field teams. This is a hands-on role in a small, fast-moving business, and it reports directly to the General Manager.

Responsibilities

Scheduling & CRM Management

• Maintain the CRM across 400+ maintenance accounts: pricing, estimates, quotes, work orders, and account documentation
• Coordinate site visits and quoting appointments with Account Managers, and work cross-functionally to prepare lawn care supplemental estimates
• Schedule and manage field team routes to minimize downtime

Customer Communications

• Serve as the primary phone and email contact for the office, answering calls and managing the shared inbox
• Respond to customer inquiries, scope questions, and service concerns, and see issues through to resolution
• Prepare and distribute weekly service updates and monthly account reports
• Coordinate with the Account Managers on customer issues and service improvements

Payroll & Financial Operations

• Process payroll each pay cycle based on hours submitted by field managers
• Complete end-of-month financial reconciliation and reconcile credit card/business expenses
• Maintain accurate financial and account records

Billing & Accounts Receivable

• Manage the monthly billing cycle and accounts receivable, following up on outstanding invoices; particularly on project-based billing, where balances can sit if no one's tracking them
• Set up and close out work orders, and manage customer service agreements

Qualifications

• Prior experience in office management, bookkeeping, payroll, or administrative operations
• Experience with payroll processing and basic reconciliation (ADP)
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar)
• CRM experience preferred (Front and/or Service Autopilot); training provided
• Strong organizational and time-management skills, with the ability to manage multiple priorities at once
• Strong verbal and written communication skills, including regular phone-based customer contact
• Comfortable working independently in a fast-paced small-business environment where priorities can shift
• Landscaping or home services industry experience is a plus but not required

Details

• Location: In-person, Raleigh, NC
• Reports to: General Manager
• Pay and Benefits: $26-$30/hour (~$60K annually), health insurance, 401k match, Paid Time Off
• Schedule: Monday-Friday, 8:00am-5:00pm

Applicants should not be impaired by recreational drugs, as the team works with dangerous equipment. We drug test before work starts and randomly after that. A thorough national background check will be performed, and applicants with a criminal history should disclose it during the phone interview.