Office Manager

UPMC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Pittsburgh Physicians is hiring a Full-Time Office Manager to support Mercy Neurology. Located at 1350 Locust Street, Pittsburgh, the role emphasizes efficient general services operations, scheduling, templates coordination, and daily support to the center director.

The Office Manager will arrange supplies, supervise scheduling to prevent overbookings, ensure patient-centric communication, and uphold department policies while coordinating with the Practice Manager.

Responsibilities

• Anticipate scheduling issues when staff are not scheduled.
• Coordinate and staff laser templates, ensuring patients are properly scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
• Order all supplies and services as needed for this practice.
• Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.

Job description

University of Pittsburgh Physicians ishiring a Full-Time Office Manager to help support Mercy Neurology.

Hours: Monday through Friday, daylight hours but must be available for call offs/MD's urgent issues during non-clinic hours.

Location: 1350 Locust Street, Pittsburgh

Purpose:
Manages the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center on a daily basis. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.
Responsibilities:

• Anticipate scheduling issues when members of the staff are not scheduled.
• Coordinate and staff laser templates, ensuring that patients are properly scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
• Order all supplies and services as needed for this practice.
• Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.