Office Manager

Fence Direct Inc; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Fence Direct Inc in Orlando, Florida is seeking a Customer Experience & Office Manager responsible for customer communication, coordinating installations, and managing office operations. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is committed to providing outstanding service to both customers and team members.

With a focus on customer satisfaction and operational efficiency, the role offers an opportunity for growth and leadership within the company as it expands. Expectations include resolving customer issues professionally and ensuring smooth project workflows from sale to completion.

Qualifications

• 3+ years of experience in office management, customer service, or operations coordination.
• Proficiency with office software and CRM systems.
• Strong attention to detail and ability to prioritize.

Responsibilities

• Deliver exceptional customer service and maintain strong relationships.
• Coordinate installation schedules and manage project updates.
• Support daily office operations and improve workflow efficiency.
• Provide training and support to office personnel.

Skills

Fluent in English and Spanish

Excellent verbal and written communication skills

Strong customer service skills

Proficiency with Google Workspace

Problem-solving abilities

Organizational skills

Ability to multitask

Tools

CRM systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Schedule

Full-Time

Monday–Friday

Occasional Saturday availability required for business needs and office coverage

Position Summary

Fence Direct is seeking a highly organized, customer-focused Customer Experience & Office Manager to oversee customer communication, installation coordination, permitting, office administration, and team support. This individual will serve as the communication hub between customers, sales representatives, installers, office staff, and leadership to ensure projects move smoothly from sale to completion.

The ideal candidate thrives in a fast‑paced environment, communicates exceptionally well, solves problems proactively, and remains calm under pressure. This position offers growth opportunities for individuals interested in developing leadership responsibilities as the company continues to expand.

Responsibilities

Customer Experience & Communication

• Deliver exceptional customer service and maintain strong customer relationships.
• Manage customer concerns, complaints, and escalations professionally and efficiently.
• Communicate project updates, scheduling changes, and installation timelines to customers.
• Ensure customers receive a positive experience from contract signing through project completion.

Installation Coordination & Permitting

• Coordinate installation schedules and communicate with customers, installers, and management.
• Process, submit, and track permit applications and related documentation.
• Monitor project progress and proactively communicate updates, delays, or changes.
• Help resolve installation-related issues and scheduling conflicts.

Office Operations & Administration

• Maintain accurate customer records, project documentation, and office systems.
• Support daily office operations and administrative functions.
• Manage office procedures and help improve workflow efficiency.
• Assist with office coverage, scheduling, and administrative support as needed.

Team Support & Leadership

• Provide day-to-day guidance, training, and support to office personnel as assigned.
• Assist leadership in maintaining accountability, communication, and operational efficiency.
• Support onboarding, recruiting coordination, and administrative HR processes.
• Cross-train and provide coverage for customer service, inside sales, scheduling, permitting, and other office functions as business needs require.

Qualifications

Required

• Fluent in English and Spanish.
• 3+ years of experience in office management, customer service, operations coordination, dispatching, or administrative leadership.
• Excellent verbal and written communication skills.
• Strong customer service, conflict-resolution, and problem-solving abilities.
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize in a fast‑paced environment.
• Proficiency with Google Workspace, CRM systems, and office software.

Preferred

• Experience in fencing, construction, roofing, landscaping, home services, or related industries.
• Experience coordinating installation crews or service teams.
• Experience with permitting and scheduling.
• Previous supervisory or team leadership experience.

What Success Looks Like

• Customers receive timely communication and outstanding service.
• Installation schedules and permits are managed efficiently.
• Customer concerns are resolved quickly and professionally.
• Office operations run smoothly with strong communication across departments.
• Team members are supported, informed, and accountable.

Fence Direct is looking for a dependable professional who takes ownership, communicates exceptionally well, and is committed to delivering an outstanding experience for both customers and team members.